Account Manager - Johannesburg, South Africa - IRI South Africa

IRI South Africa
IRI South Africa
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

About the Team:

Our CPG Manufacturing team work collaboratively with our clients to deliver Insight that adds value and grows their business.

They do this by using our Market data, technology and experience to help the client understand their performance and gain competitive advantage.

Being a part of this team means you are passionate, not just about the data but more importantly how it can inform our clients future business strategy.


About the Role:

The Account Manager drives internal team performance and C-suite client collaboration and relationships.

They do this by having a solid amount of experience in the FMCG/Retail space, have established relationships and networks and can utilise our technology and their analytics experience to help the client understand their performance and gain competitive advantage.

The Account Manager is a sounding board of guidance and advice to their team and understands that their team development and outputs are what they are measured against.


Role Responsibilities:


  • To lead the CGD team to achieve all business objectives
  • The ongoing management and development of the CGD Team
  • To provide advice to the business on areas within this functions responsibility
  • Commercial awareness as to how the product is utilized by clients
  • Have a sound work ethic and be flexible in approach in order to meet business needs
  • An ability to think through problems dynamically
  • An ability to think outside the square and be creative
  • An ability to develop effective relationships with key stakeholders
  • Must be able to prioritise work so that all the teams deadlines are met
  • Show initiative in coming up with new ideas and process improvements
  • Conduct BSC reviews for all staff under direct report
  • To be able to work as part of a team and with all staff from other departments
  • To drive future direction on the CGD products
  • Support the training and on boarding of new employees

Client Servicing Requirements:


  • Informal monthly checkins with the Chief Customer Officer & Customer Marketing Director to align on, and discuss, specific business areas of concern/interest and to brief in analysis work
  • Formal monthly participation in the client's monthly Customer Exco meetings and face to face engagement with the Chief Customer Officer, Customer Directors of each Business Unit, and the Customer Marketing Director
  • Both formal and informal meetings with the client to discuss their portfolio of categories and "Billion Rand Brands" with slowed growth, declines and/or share losses to identify opportunities and strategies to turn performance around and regain/maintain their market leader position
  • Structured evaluation and analysis of the effectiveness and success of the client's promotional strategies within key Retailers (Customers), and providing recommendations on improvements/changes for future implementations
  • Structured reviews of the client's key competitors' performance and unpacking their drivers of growth, followed by suggestions of response strategies to turn performance around and regain/maintain the client's market leader position
  • Develop and present Joint Business Planning (JBP) presentations to Retail (Customer) partners with, and on behalf of, the client to enhance the client's performance and service levels
  • Assist the client in unlocking additional retailer data feeds to bolster their data universe and expand market coverage to gain a competitive edge and first mover advantage over competitors
  • Draft proposals for additional services i.e., category reads, retailer feeds, and Advanced Analytics projects
  • Develop new analytical frameworks and ways of working to bring a fresh and data driven perspective to the client
  • Formal participation in the development of the annual Customer (Retailer) Market Strategy while working closely with the Customer Marketing Director

Measures of Success:


  • Execute on and drive strategy within the CPD team that supports the commercial team to deliver on the objectives.
  • Accountable for year on year execution of the strategic plan.
  • Drive revenue and EBITDA targets achieved for CPD for the fiscal
  • Ensuring CPD teams are structured to achieve employee and client growth
  • Ensuring CPD teams are planned to optimise efficiencies
  • CPD team members are managed and supported on a daily bases to drive a culture of curiosity and collaboration
  • Overseeing team members personal and career development goals are discussed and formalised through the BSC process

Key Competencies and Skills:


Data Mining & Analysis

  • Extraction and interpretation of EPOS data, and several thirdparty data sources, for various FMCG categories to understand and assess current market, consumer, and category dynamics for a portfolio of clients.
  • Incorporating various thirdparty data sources acquired independently or supplied by the client into the analysis
  • Identifying market and consumer trends, gaps & opportunities acro
More jobs from IRI South Africa
See all jobs of IRI South Africa