Account Manager - Rivonia, South Africa - Westech Systems
1 week ago
Description
Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our customers.
The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
What does an Account Manager do?
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
This position may require occasional travel.
Ultimately, a successful Account Manager should collaborate with our sales and technical team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, longlasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and Clevel
- Experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering clientfocused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
Own vehicle and a valid drivers license is a must
Salary R22 000 per month plus commission (negotiable)
Salary:
R22,000.00 per month
Application Question(s):
- Do you have a valid Drivers License?
- Do you have your own, reliable transport?
- Does your salary expectations align with what we're offering?
- How many years of work experience do you have with Client Relations?
Experience:
- ICT: 7 years (required)
- IT: 7 years (required)
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