Account Manager - Rivonia, South Africa - Westech Systems

Westech Systems
Westech Systems
Verified Company
Rivonia, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

The purpose of the position.


To build and grow the Westech client base by being pro-active with our clients ensuring they get superior service and added value.

Building and strengthening client relationships to achieve long-term partnerships. Partnering with the technical team to deliver expert technical support and advice. Drive customer capability building awareness initiatives across, products services and new technology trends. Deliver a superior customer experience by managing client's needs and expectations.


The position operates Within the Quality Control Division of the organisation.


The Key Performance Indicators of this position are:
Responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue.

Promoting client growth, and brining in long-term streams of revenue.

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Creating referenceable clients and customer lifetime value


Statistics:

Referrals from current clients to other clients based on the work of the Account Manager.

Increased revenue per client as a result of the Account Manager interaction.

Client acknowledgements of a job well done by the Account Manager.


Experience.
At least 7 years of active and current experience in this or a similar position but must be IT.

A proven track record of performance as an Account Manager.

Fast and accurate when working with figures and percentages.

Computer skills including a full grasp of Excel and its formulation process.

Able to work under stress as speed and accuracy are the successful actions of this position.

Communicates well with people of all strata.


Is willing to go the extra mile as needed and not a clock watcher as there are times when one may have to work outside the standard office hours.


Remuneration:

Based on Experience, a basic salary of R22 000 per month plus commission.

Valid Drivers License and Own Reliable Vehicle is a Must


Salary:
R22,000.00 per month


Application Question(s):

  • Do you have a valid Drivers License?
  • Do you have your own, reliable transport?
  • Does your salary expectations align with what we're offering?
  • How many years of work experience do you have with Client Relations?

Experience:


  • IT: 7 years (required)
Account Management: 5 years (required)
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