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    Order and Shipment Coordinator - Cape Town, South Africa - O'Brien Recruitment

    O'Brien Recruitment
    O'Brien Recruitment Cape Town, South Africa

    7 hours ago

    O'Brien Recruitment background
    Full time
    Description

    If you are a motivated individual looking to contribute to a dynamic team and play a key role in our client's success, we invite you to apply for this exciting opportunity. Our client is a global leader in the production of chemicals, plastics, and innovative materials.. They are currently seeking a detail-oriented and proactive Order and Shipment Coordinator to join their Customer Service team and contribute to the success of their clients operations.

    Job Summary:
    The Order and Shipment Coordinator will play a crucial role in sustaining our client's image and enhancing customer relationships by ensuring accurate order processing, efficient shipment tracking, and timely deliveries. This position involves coordinating with various departments, responding to customer requests, monitoring shipments, and supporting organizational strategies.

    Key Responsibilities:

    Order Management:

    • Promoting e-commerce initiatives.
    • Validating purchase orders and ensuring financial standing.
    • Scheduling orders based on customer requests.
    • Monitoring unblocking processes.

    Order Fulfillment:

    • Creating outbound deliveries.
    • Nominating shipments to service providers.
    • Fulfilling delivery requirements.
    • Closing orders in SAP.

    Documentation:

    • Handling the execution of providing order documents.
    • Confirming and correcting B/L drafts.
    • Managing LC processes.
    • Providing marine insurance.

    Shipment Monitoring:

    • Following up shipments.
    • Monitoring logistics performance.
    • Investigating delays.
    • Managing claims.
    • Reporting issues to logistics and safety teams.

    Reporting:

    • Preparing and submitting day-to-day operations and performance reports.
    • Issuing special reports upon request.

    General Tasks:

    • Responding to customer requests.
    • Investigating complaints and claims.
    • Resolving interruptions.
    • Handling system-related issues.
    • Supporting business initiatives.
    • Maintaining SAP data.
    • Participating in meetings and projects.

    Qualifications:

    • Bachelor's degree in Business, Logistics, or a related field.
    • Proven experience in order and shipment coordination.
    • Strong knowledge of SAP and e-commerce processes.
    • Excellent communication and problem-solving skills.
    • Detail-oriented and able to manage multiple tasks simultaneously.
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