Exports Customer Sales Coordinator - Cape Town, South Africa - PUMA

PUMA

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

SALES

EXPORTS CUSTOMER SALES COORDINATOR:

Cape Town, South Africa
YOUR MISSION:

The Export Customer Sales Coordinator is responsible for the support of backend sales administration by the effective processing of sales orders and managing the Orderbook for various export customers to achieve highest possible conversion rate from order to invoiced sales.

The responsibilities will also include assisting with the logistics of exports deliveries.

Key Performance Indicators:

Oversee and maintain the order administration of Africa Exports Customers/Intercompany orders.
Generate shipping documentation for timeous submission to drive monthly target achievements to ensure customers' orders are processed.
Attend to and resolve customer and Agent queries.
Liaise with Credit Control Department to resolve problematic accounts, Purchasing Department to ascertain product availability and Warehouse to determine delivery specifications.
Maintain the order book of Africa Exports Customers/Inter Company orders.
Ensure all backorders and oversold products are cleaned up.
Maintain open sales orders by monitoring and updating the order book for Africa Exports Customers/Intercompany orders.

Tasks:

Run availability reports monthly or as required per customer.
Sends free to sell reports to customers to drive sales
Oversee and maintain the order administration of Africa/Inter Company orders.
Capture and process immediate and future orders for best delivery
Communicates product discrepancies to customer and find replacements to secure and drive sales
Ensuring the correct discounts and pricing is applied within good time to secure orders and deliver within the customers required time
Generate Pro Forma Invoice and Order Confirmation for customer approval and payment requirements
Work closely with the Warehouse to ensure goods are packed within the required time and weights and dimensions received timeously
Ensure the correct container and freight invoice is received from Freight Forwarder
Constantly liaising with Accounts department for update on Recon of Customer Accounts to ensure customers are up to date with payments
Preparing all export documentation (commercial invoice, delivery note, weights and dimensions, SADCS and summary order sheet, export instruction form) for customs and shipping
Request Sea, Air and Road Freight quotes and booking suitable shipments with freight forwarders to meet commitments to customers
Loading RA's and PO's accordingly to secure credits to customers and payments made by customers
Assist with insurance claims and credit notes
Monitoring and tracking shipments
Troubleshooting and expediting shipments that have been heldup
Continuously identifying opportunities to improve service delivery and efficiency
Maintaining a high level of general Customer Service

YOUR TALENT:

- a relevant tertiary qualification;
- +2 years' experience within Export logistics or similar role.

Excel advanced skills
SAP knowledge would be an advantage
General Administration and Organisational Management

- attention to detail

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.