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    Customer Service Agent US hours- JHB- Sales Experience - Johannesburg, South Africa - Dash BPO

    Dash BPO
    Dash BPO Johannesburg, South Africa

    3 hours ago

    Default job background
    Full time
    Description

    Calling all contact center agents that are willing to work night shift US hours.

    Requirements:

    • Experience in Sales or Telemarketing.
    • Experience in Customer Service.
    • Experience in Sales.
    • Must have 6-12 months contact center experience or high-end retail.
    • International BPO experience advantageous.

    Job Description:

    • Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
    • Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
    • Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
    • Use of common sense and critical mind.
    • Comply with defined procedures and correct use of work tools.
    • Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
    • Comply with security and confidentiality policies defined by the company and our client.
    • Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
    • Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
    • Perform any function or task at the request of your immediate supervisor.

    Competencies:

    • Focused on Goals.
    • Positive attitude.
    • Self-confidence.
    • Attention to detail.
    • Strong sense of resilience.
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