Chief Sales Officer - Johannesburg, South Africa - CipherWave

CipherWave

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB PROFILE:

Job Title:

Chief Sales Officer (CSO)

Division:

Sales

Reports to:
CEO
WORKING RELATIONSHIPS:
Internal:
Manage the day to day activities of the sales team
Escalation point for all sales related queries from internal teams
Ensure communication with internal teams on Customer sales related queries
Ensure OLA's are in place within the sales team in order to respond and action

queries quickly

Ensure sales performance reporting is maintained daily
External:
Drive customer engagement through customer meetings and contact
Attend industry events to remain abreast of the industry movement
Work with marketing to drive customer and brand loyalty

JOB SUMMARY:

Main purpose of position:
CipherWave, a Johannesburg based Internet Service Provider who offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team. The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners. Additionally the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners.

The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

- Responsibilities and duties:

Managing the entire sales business unit
Driving a sales culture of customer engagement within the sales team (Helping the business through sales to exceed the expectations of our customers and partners)
Ensuring the sales business unit has sufficient team coverage to execute on the sales goals
Implementing and maintaining sales KPI's
Reporting on the sales teams performance against growth targets and in line with the businesses expectations
Driving a culture of sales enablement, through identifying training improvements for the team
Implementing a sales incentive plan that encourages and rewards sales performance
Working closely with marketing to drive campaigns that assist with improving product sales mix
Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand
Implementing a sales development plan to ensure the sales team members can develop and grow
Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement
Work with marketing to improve customer and brand loyalty
Desired skills & experience
Experience in a Sales Leadership Role
Experience in the Telecoms or ICT Industry is a must
Excellent communication
Ability to work well across multiple teams
Must have a passion for the industry
Proficient in MS Office Suite
Comfortable in providing and presenting reports
Minimum experience:
Executive Management Experience Essential
Min. 10 years' experience in Sales with 5 Year in a leadership position, managing a sales team
Sound knowledge of sales principals and best practises in sales
Successful proven track record of performance
Must be well networked
Minimum qualification:
Business Management / Marketing Qualification, Degree or equivalent
Additional requirements:
Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
Experiencing working on a CRM System
Understanding of working with a reseller channel