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Stellenbosch

    Operations Assistant - Stellenbosch, South Africa - Finovate

    Finovate
    Finovate Stellenbosch, South Africa

    2 hours ago

    Default job background
    Full time
    Description

    Our client in the Travel Industry is looking for an Operations Assistant to join their dynamic team based in Stellenbosch.

    Responsibilities:

    • Support the reservations / operational team
    • Confirmation of bookings with various hotels
    • Making of payments
    • Do follow-ups with various accommodations regarding special requests.
    • Providing excellent customer service as part of a fast-paced and diverse team.
    • You will be providing support and advice to our customers who require assistance situations that may arise.
    • Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
    • Identify the nature of the callers needs through effective questioning and listening.
    • Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.

    Requirements:

    • Excellent written and verbal communication skills.
    • Passionate about providing good customer service.
    • Adaptable and has an empathetic attitude.
    • A resourceful problem solver who can work under pressure.
    • Good geographical knowledge.
    • Additional languages are an advantage, but not necessary.
    • Knowledge and experience of working within the travel insurance arena is an advantage.
    • Ability to build relationships quickly, responding respectfully and positively to members' needs.

    Area: Stellenbosch

    Salary: R20 000 – R30 000 p.m. (depending on experience)

    Please apply online if you meet the above-mentioned requirements.

    Please consider your application as unsuccessful if you have not been contacted within 4 weeks.

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