Receptionist / Switchboard Operator - Stellenbosch - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Responsibilities:


  • Operate telephone and switchboard service
  • Provide information and assistance regarding telephone numbers and complete certain types of calls
  • Refer calls to the appropriate person depending on the nature of the call
  • Answer internal and external calls, as well as local and long distance
  • Provide telephone assistance to guests and internal customers as required
  • Maintain a register of bookings and reservations and communicate with security
  • Compile and update data related to the area of activity
  • Correct and update electronic telephone directory
  • Ensure that lunch and dinner booking sheets from the restaurant gets to the guardhouse at the appropriate times
  • Keep management informed of all concerns that guests raise
  • Ensure all lost property is handed and signed over to the security manager
  • Ensure guests are acknowledged, with warmth and sincerity, when entering the reception area, as well as on departure

Requirements:


  • Grade 1
  • Hospitality certificate will be a plus
  • Preferably 1 2 years previous switchboard operator experience
  • Good telephone etiquette
  • Fluent in English
  • Able to work in a team
  • Basic computer skills (word, excel, outlook)
  • Demonstrable customerservice skills
  • Excellent written & oral communication skills
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