Hotel Operations Manager Assistant - Cape Town, South Africa - StaffCentral Consulting

StaffCentral Consulting

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Duties/Responsibilities will include:

Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager.

Ensure that guests receive exception all levels of personalized service while working closely with the relevant Hotel Teams and Hotel Manager.

Assist the Heads of Departments in ensuring that guest spaces and facilities are impeccably maintained and fully functional.

Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.

Develop, implement and monitor systems and methods that capture and communicate guest preferences, likes and dislikes as appropriate, without compromising their privacy.

Create an environment that contributes to highly positive employee engagement and commitment to the job.

Implement practices and activities to support the continued development of leaders and employees.

Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing.

Liaise with al 3rd party partners regarding day-to-day operations.

Ensure that the hotel achieves its financial objectives, as well as guests satisfaction requirements.

Monitor the usage of equipment and consumption of stock.

Work closely with finance and purchasing, to ensure inventory and par stock levels are appropriate to ensure consistent levels of quality service.

Minimum of 3- 5 years Assistant Hotel Management or Senior Duty management experience within a Hotel industry

Tertiary qualification in Hospitality or Hotel Management beneficial

Advanced computer skills including MS Office, including Gmail and internet.

Effective complaint handling.

Demonstrate exceptional organizational and leadership skills.

Excellent written and verbal communication skills.

Exhibit strategic thinking to ensure the hotel operations are improving and innovative.

Personal and professional integrity of the highest standard.