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    Customer Service Advisor - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    17 hours ago

    WNS Global Services background
    Description
    Job Description

    CSR Responsibilities

    • Receive incoming calls from customers who have a policy related question
    • Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations
    • Deliver appropriate sense of urgency when responding to customer requests
    • Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone
    • Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer
    • Responsible for entering accurate information into systems.
    • Detailed documentation is required for potential future investigatory purposes
    Qualifications

    Minimum Requirements

    • Matric /Degree
    • 1 year of customer service experience within call centre environment.
    • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
    • Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests
    • Punctuality and attendance better than standard, as well as flexible availability to meet training and shift requirements.
    • Have a working knowledge and understanding of vehicle types, including various makes and models.
    Additional Information
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