Customer Service Advisor - Cape Town, South Africa - Teleperformance

Teleperformance

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Capita SA is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor.

We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns.

You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

We are supporting our clients as they adapt to a new world in the wake of COVID-19.

We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Minimum Requirements

Completed Matric Qualification (with a Minimum of 12 months unbroken
_International_ BPO experience OR 23 months
_Domestic_ experience)
Nonmatric with 24 month unbroken
_International_ BPO experience
Clear ITC record
Clear Criminal record
Not unemployed for longer than 6 months
If retrenched, please provide retrenchment letter

Benefits

_OVER AND ABOVE YOUR BASIC SALARY,

YOU GET:
_

Shift Allowance
Weekend Hero Bonus
Excellent monthly performance bonus of up to 20% of basic salary
Primary Healthcare after successful completion of probation
Provident Fund contribution after successful completion of probation
Free door to door transport for evening shifts after 7pm
A progressive career path to help you develop in your Call center career
Comprehensive product training in a fun collaborative environment
Employee Share Scheme Trust after 24 months tenure with Capita
Eligibility to participate in our scholarship program after 24 months tenure with Capita

Embark on your call center career today with an award winning International BPO.

IMPORTANT

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to designated groups.

Please be advised that all interviews, assessments and background checks will be conducted online in order to assist with social distancing and to minimize the risk of the Covid-19 virus to our applicants and employees.

The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our applicants, colleagues and customers safe during this time

Job Types:
Full-time, Permanent

Salary:
From R6 500,00 per month

Experience: