Jobs
>
Cape Town

    Collections Customer Service Advisors - Cape Town, South Africa - Teleperformance

    Teleperformance
    Teleperformance Cape Town, South Africa

    2 weeks ago

    Default job background
    Description

    Overview

    To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business

    Collect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.

    Qualifications

    Education and Specific Training

  • Matric or Equivalent - Required

    • Work Expereince

  • Minimum 6- 12 months of experience working with a collection process – Essential
  • Minimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills. - Essential
  • Previous collections experience in a banking/insurance environment- advantageous

    • Responsibilities

  • Negotiation & persuasion skills with ability to connect with customers.
  • Understand different delinquency cycle(s) of (business to consumer/business to business) (mention products to collect from) (if needed mention consumer or corporate products) .
  • Able to follow local laws set up by different credit and collection governing agencies.
  • Demonstrate effective skip tracing techniques through programs and policies implemented by Client
  • Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
  • Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.
  • Able to work and navigate through multiple system to check and provide information related customer account.
  • Meet key KPIs on day-to-day basis set up by the process based on client's requirement.
  • Able to demonstrate empathy and sympathy on the call with customer.
  • Ability to be polite and compassionate without lacking confidence.
  • Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
  • To respect and act according Teleperformance's rules, regulations, and values

    • Competencies and specific Skills

  • Strong skills with a natural ability to motivate others towards the achievement of KPIs and targets.
  • flexibility showing willingness to adjust to multiple demands and shifting priorities
  • Is committed, enthusiastic, positive, resourceful and resilient.
  • Attention to detail
  • Adherence to deadlines
  • Team Player
  • Reliability
  • Initiative
  • Assertive / confident
  • Flexible
  • Highly energetic and enthusiastic
  • Dedicated
  • Adaptive
  • Quality Orientated
  • Assertiveness
  • Intercon Recruitment

    Service Advisor

    3 weeks ago

    Intercon Recruitment Cape Town, South Africa

    Service Advisor - Cape Town · Premium brand dealership based in Cape Town is looking for a Service Advisor. Salary R R18 000 basic, negotiable depending on experience, Incentives, Pension Fund & Medical Aid. · **Requirements**: · Must have Previous Motor Dealership Service Adviso ...

  • Astor Motor Recruitment

    Service Advisor

    3 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Sub Category: · - Service Advisor- Job Type: · - Full-Time- Basic Salary: · - R ...

  • First Degree Recruitment

    Service Advisor

    3 weeks ago

    First Degree Recruitment Cape Town, South Africa

    Service advisor / Aftersales consultant · Vacancy for a Vehicle Service advisor with a vehicle dealership in Helderberg · **Duties**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising betwe ...

  • Sydsen

    Service Advisor

    2 weeks ago

    Sydsen Cape Town, South Africa

    Our client based in Cape Town, is looking for an experienced Dealership · **Service Advisor** to join their service department. · **Requirements**: · - Matric Certificate · - Driver's license · - Experience working in a franchise dealership as a Service Advisor · - Ability to wor ...

  • IKON Consulting

    Service Advisor

    2 weeks ago

    IKON Consulting Cape Town, South Africa

    Western Cape · - Service Advisor - Popular Brand Vehicle Franchise - Northern Suburbs · **Salary**: · Basic between R16 000 and R commission + company contributions to medical aid and provident fund. · **Description**: · Your main function is to provide excellent customer service ...

  • Astor Motor Recruitment

    Service Advisor

    2 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Sub Category: · - Service Advisor- Job Type: · - Full-Time- Basic Salary: · - R ...

  • First Degree Recruitment

    Service Advisor

    1 week ago

    First Degree Recruitment Cape Town, South Africa

    **Service advisor / Aftersales consultant** · Vacancy for a Vehicle Service advisor with a vehicle dealership in the Cape Winelands area. · **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into wor ...

  • SydSen Recruit

    Service Advisor

    2 weeks ago

    SydSen Recruit Cape Town, South Africa

    Service Advisor - Century City - Cape Town · - Our client based in Cape Town, is looking for an experienced Dealership · - **Service Advisor** to join their service department.**Requirements**: · - Matric Certificate · - Driver's license · - Experience working in a franchise deal ...

  • Astor Motor Recruitment

    Service Advisor

    2 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Market Related - Market Related Per Month · Gender · - Does Not Matter · Career Level · - Experienced (Non-Manager) · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Paula Addinall- Sub Category: · - ...

  • Astor Motor Recruitment

    Service Advisor

    1 week ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Market Related - Market Related Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Sub Category: · - Service Advisor- Job Type: · - ...

  • Astor Automotive Staff

    Service Advisor

    2 weeks ago

    Astor Automotive Staff Cape Town, South Africa

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** · This extremely high-volume, multibrand motor dealership is in need of an impeccably well groomed, well organized and practical person to join their workshop team as a Service Advisor. To be considered for this ro ...

  • Astor Motor Recruitment

    Service Advisor

    3 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Sub Category: · - Service Advisor- Job Type: · - Full-Time- Basic Salary: · - R ...

  • Astor Motor Recruitment

    Service Advisor

    3 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Paula Addinall- Sub Category: · - Service Advisor- Job Type: · - Full-Time- Basi ...

  • Astor Motor Recruitment

    Service Advisor

    2 weeks ago

    Astor Motor Recruitment Cape Town, South Africa

    Job Salary Range · - R Per Month · Gender · - Does Not Matter · Career Level · - Experienced · Job Category · - Workshop · Minimum Experience · Years · Degree Title · **Overview** · - Department: · - Sub Category: · - Service Advisor- Job Type: · - Full-Time- Basic Salary: · - R ...

  • Astor Automotive Staff

    Service Advisor

    3 weeks ago

    Astor Automotive Staff Cape Town, South Africa

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** · **Job Requirements** · Matric Certificate · A valid Drivers License · Must have at least 2 years of Service Advisor experience a franchised motor dealership · Must be highly service driven (good customer service ...

  • Sydsen

    Service Advisor

    1 week ago

    Sydsen Cape Town, South Africa

    Our client based in Cape Town, is looking for an experienced Dealership · **Service Advisor** to join their service department. · **Requirements**: · - Matric Certificate · - Driver's license · - Experience working in a franchise dealership as a Service Advisor (preferable within ...

  • IKON Consulting

    Service Advisor

    3 weeks ago

    IKON Consulting Cape Town, South Africa

    Western Cape · - Service Advisor - Popular Brand - Northern Suburbs · **Salary**: · Basic salary R17K + incentives + company contributions to medical aid and provident fund. · **Description**: · We are seeking an energetic and customer-focused Service Advisor to join our clients ...

  • Energia Consulting

    Service Advisor

    3 weeks ago

    Energia Consulting Cape Town, South Africa

    My Client, a well established company based at Airport Industria is seeking to employ a Service Advisor to join their dynamic team and act as a liaison between customers and the Service Foreman. · **Responsibilities**: · - Greeting customers and scheduling vehicles for service an ...

  • SydSen Recruit

    Service Advisor

    2 weeks ago

    SydSen Recruit Cape Town, South Africa

    Dealership Service Advisor - Cape Town CBD · - Our client based in **Cape Town CBD** is looking for an experienced **Dealership Service Advisor** to join their team in the service department.**Requirements**: · - Must have Service Advisor experience in the Automotive Industry · - ...

  • Astor Automotive Staff

    Service Advisor

    2 weeks ago

    Astor Automotive Staff Cape Town, South Africa

    **THIS POSITION REQUIRES MOTOR DEALERSHIP/ RMI WORKSHOP EXPERIENCE** · **Job Requirements** · A valid Drivers License · Must have at least 2 years of Service Advisor experience · Technically minded · Must be highly service driven (good customer service skills) · Exceptionally wel ...