Teleperformance Jobs in South Africa

This role is to support the business by being the dedicated Project Trainer within Teleperformance. · The successful Candidate will be responsible Teleperformance induction training inclusive of product and regulatory/compliance training needs. · You will also be responsible for ...

The role is to support the continued growth of the campaign. · 2/3 Years' experience as an Operations Manager within the BFSI sector. · Proven experience in management of a Financial/Regulated/contact center · ...

We are seeking a dynamic and forward-thinking candidate to lead client transformation and optimization that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. · Strategic Leadership: · Define and execute a digital transformation ...

En tant que Conseiller Service Client francophone, vous serez le premier point de contact pour les clients. · Maîtrise du français (oral et écrit) · ...

The Real-Time · Analyst is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets.Strong analytical skills to interpret data and drive decision-making. ...

We're looking for a confident and people-centred Continuous Improvement and Change Manager to lead impactful transformation across fast-paced BPO and luxury retail environments. · Proven experience delivering change and project initiatives in complex environments · Strong working ...

This role is to support the business by being the dedicated Project Trainer within Teleperformance. · The successful Candidate will be responsible Teleperformance induction training inclusive of product and regulatory/compliance training needs. The ideal person will have the abil ...

Provide an industry leading customer experience by handling customer contact and promoting the brand. · ...

This role is to safeguard, develop and enhance customer loyalty and value by providing a superb customer experience. · ...

The role supports the continued growth of the campaign by monitoring evaluating and improving Quality standards. · ...

En tant que Conseiller Service Client francophone, vous serez le premier point de contact pour les clients, assurant une assistance professionnelle, rapide et empathique concernant les produits et services. · ...

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives. · ...

Driving business performance through appropriate HR initiatives in areas such as resourcing reward performance productivity absence management retention change management engagement development. · ...

As Contact Centre Agent for an airline, you will serve as primary point of contact for passengers via phone. · ...

The Digital Services & Transformation Director will lead the global transformation and optimization strategy for contact center operations across multiple geographies. · Define and execute the global digital transformation roadmap for contact center operations. · Align transforma ...

Deliver real-time digital-first support via multiple channels and languages using cutting-edge tools and platforms to resolve customer issues quickly and empathetically. · ...

The role is to support the continued growth of the campaign. · ...

The Operations Supervisor will provide ad-hoc support to newly trained advisors ensuring they handle customer calls effectively and deliver high-quality service. · Matric / Equivalent qualification. · ...

As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. · ...

+Job summary · To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. · +ResponsibilitiesNegotiation & persuasion skills with ability to connect with customers. · Effectively manage m ...