Teleperformance Jobs in South Africa

· Overview · Job Overview · The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. · Qualifications · Qualifications and Experience · P ...

Planning Analyst role in the Resource Planning Team. · ...

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives ensuring quality standards are adhered to at all times. · ...

The successful Quality Manager will provide management and leadership for a team of Quality Analysts within the UK BFSI (Banking, Financial Services, and Insurance) client. · The role will involve working alongside the Operational Teams to understand client based quality requirem ...

The Operations Supervisor will provide ad-hoc support to newly trained advisors. · ...

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, · 2 years minimum operations Supervisor/TL expereince in a BPO environment · Matric or equivelant - essential · ...

· Overview · En tant que Conseiller Service Client francophone, vous serez le premier point de contact pour les clients, assurant une assistance professionnelle, rapide et empathique concernant les produits et services. · Qualifications · Langue : Maîtrise du français (oral et é ...

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. · Working as part of a team to ensure the department offers a Simply Brilliant customer service and seek ways to improve the cus ...

As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. · ...

We're looking for a confident and people-centred Continuous Improvement and Change Manager to lead impactful transformation across fast-paced BPO and luxury retail environments. · Proven experience delivering change and project initiatives in complex environments · Strong working ...

In a call center, this role supports real-time and intraday management of resources to ensure correct agent numbers at right times for accurately forecasted incoming calls. This role involves learning and demonstrating planning & delivery lifecycle aspects. · This role will invol ...

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · ...

· Overview · To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with · company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and ...

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. · ...

· Overview · To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling · all customer contact in compliance with company and client directive. To actively promote the brand by · providing quality Customer Care at every inst ...

The Digital Services & Transformation Director will lead the global transformation and optimization strategy for contact center operations across multiple geographies. · Define and execute the global digital transformation roadmap for contact center operations. · Align transforma ...

As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. · ...

· Overview · The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products ...

· Overview · A Team Leader should be an INSPIRATION  · #aNewHomeForYourCareer · Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end-user satisfaction, client satisfaction and any other relevant key ...

· Overview · We are seeking a detail-oriented and reliable Payroll Specialist to join our team. In this role, you will be responsible for processing and overseeing all payroll-related activities, ensuring accuracy, confidentiality, and compliance with internal policies and payro ...