Zubeida Hendricks

I am a hard-working professional who has been consistently praised as detailed-oriented by my co-workers and management. Over the course of my 28-year career, I’ve developed a skill directly relevant to the role you are hiring for, including customer needs assessment, customer satisfaction and order processing. Overall, I have consistently demonstrated management, organizational abilities in every aspect of my role, and I invite you to review my detailed achievements in the attached resume. 

EMPLOYMENT HISTORY

99c Communications Account Executive

01 April 2021 - Present

• Key Functions

• Managing Client Portfolio

• Manage Client Briefing Process timeously and accurately.

• Ensuring Client requirements is executed

• Opening of Job Bags Brief into Creative and DTP studio with clear expectations of client request

• Attend Client Weekly Status Meetings, Internal and External

Team Support:

General responsibility to provide team support in relation to any client

Requirement (meetings, admin, facilitating the management of work in the system, support Client events, support on any Client projects etc.)

3 | Pa g e

Saatchi & Saatchi Account Executive

03 July 2018 – 05 March 2021

Key Functions:

• Manage client briefing process

• Ensuring Client requirements is executed

• Opening of Job Bags and completing relevant information

• Brief into Creative Studio with clear expectations for clients request

• Managing client’s expectations

• Attend Kick-Start reviews.

• Attend to client meetings, internal and external

Responsibilities

• Administration and billing of cost estimates

• Raising Cost Estimates, Purchase Orders

• Checking and distribution of invoices to Clients

• Following up on outstanding purchase orders

• Following up on payment/outstanding payments

• Participation and assistance in management of monthly WIP

• Responsible for all job closures for specified accounts

Brand Team Assistant Support:

General responsibility to provide team support in relation to any client

Requirement (meetings, admin, facilitating the management of work in the system, support Client events, support on any Client projects etc.)

Other Responsibilities

• Assisting Account Executive

• Support team members, communicating effectively, keeping an informed during key steps of process, making suggestions to improve efficiencies.

• Liaising with Publication houses and updating Print Material Chaselist

• Manage portfolio administration & communication – contact reports, weekly status

• Archive & maintain data folders for easy access

• Support in implementation of BTL communication production

• Ensure cost estimates are prepared, checked & presented for approval timeously

• Manage individual jobs for job closure, billings & Finances of client accounts

• Support senior members with any WIP queries, assisting in resolving account queries

• Timeously raise concerns and ensure sign-off/approval of all aspects of jobs by department head

4 | Pa g e

FCB Africa – Cape Town Brand Team Assistant

09 March 2015 – 22 May 2018

Key Functions:

• Primary duty to support Managing Partner in all administrative duties

• Relating to Client requirements

• Manage diary and schedule meetings

• Assist in monthly expenditure claims (travel claims, cellphone claims)

• Assist with Ad Hoc personal administration

Responsibilities

• Administration and billing of cost estimates

• Checking and distribution of invoices to Clients

• Following up on outstanding purchase orders

• Following up on payment/outstanding payments

• Participation and assistance in management of monthly WIP

• Responsible for all job closures for specified accounts

Team Support:

General responsibility to provide team support in relation to any client

Requirement (meetings, admin, facilitating the management of work in the system, support Client events, support on any Client projects etc.

Other Responsibilities

• Support Team Members, communicating effectively, keeping them informed during key steps of process, making suggestions to improve efficiencies

• Liaising with Publication houses and updating Print Material Chaselist

• Manage portfolio administration & communication – contact reports, weekly status

• Archive & maintain data folders for easy access

• Support in implementation of BTL communication production

• Ensure cost estimates are prepared, checked & presented for approval timeously

• Manage individual jobs for job closure, billings & Finances of client accounts

• Support senior members with any WIP queries, assisting in resolving account queries

• Coordinate & prepare team for meetings and presentations

• Timeously raise concerns and ensure sign-off/approval of all aspects of jobs by department head

• Arranging travel requirements of the team that is related to Client which includes booking flights, accommodation and arranging maps to/ from venue when necessary.

New Holland Publishing – BookSite Afrika Online Procurement Clerk

January 2012 – May 2015

Key functions:

• Procurement – placing orders with International and local vendors

• Customer Service – maintain relationship with customers and delivery requirements

• Logistics – following up on consignments shipped from vendors

• Returns – Advising vendors of damaged or oversupply of goods

5 | Pa g e

Pyrotechnical Marketing Purchasing Clerk – Machinery Division

Import/ Export

January 2007 – December 2011

Key functions:

• Creating accurate works orders on Chase/ Shuttlework and SAP for production according to the customer’s unique specifications.

• Giving feedback to MD and Sales Reps queries relating to jobs.

• Quarterly Stock Taking

• Status Meetings and updates

• Importing of from overseas suppliers

• Maintain relationship with customers and suppliers

Katanga Executive Parking Supervisor (Call Centre)

August 2002 – April 2006

Key functions:

• Manage large amounts of inbound and outbound calls in a timely manner

• Identify customers’ needs, clarify information

• Manage parking reservations/ bookings with Travel Agents and walk-in clients.

• Seize opportunities to upsell products when they arise

Farrelli Clothing Dye-House Admin Clerk

January 1993 – August 2002

Key functions:

• Timeous dispatching of goods to dye-house.

• Working with cutting room and produ

Name of Institution Varsity College – Rosebank (Cape Town)- Subject: Diploma: Purchasing and Supply Chain Management – July 2009

SETA

Certificate: NQF Level 4

US ID: 115498: Resolve client request and queries – Credits: 4

US ID: 10025: Handle a range of Customer Complaints – Credits: 4 US ID: 10024: Liaise with range of customers – Credits: 4

US ID: 117513: Use knowledge of self to make a life decision in a creative world - Credits: 5 US ID: 115500: Inform clients of planned processes and follow up on requests – Credits: 4

SETA

Certificate: NQF Level 4

SAQA ID: Explain fundamentals of Project Management – Credits: 5