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Operations Manager
20 hours ago
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Operations Manager
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Boardroom Appointments Cape Town, South Africa**Minimum Requirements**: · - Degree in Mechanical Engineering, Business or Project Management essential · - Dual role performed as Project Manager and Operations Manager · **Responsibilities**: · - Responsible for establishing the team structure in line with the corporate guidel ...
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Operations Manager
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Webhelp Cape Town, South Africa**Job Advert** · If you're a confident decision maker, driven by results, then this could be your moment to shine as an Operations Manager on the exciting Halfords campaign. · We want someone who leads by example, to be the back bone of your team in Cape Town, ensuring efficiency ...
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Operations Manager
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Operations Manager
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Action Appointments Cape Town, South Africa_Fossil Free SA is a campaign working for an end to the fossil fuel industry in South Africa, particularly through fossil fuel divestment and challenging greenwashing in all its forms. Our core campaigns are for divestment by individuals and institutions, an end to greenwashing b ...
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Operations Manager
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Operations Manager
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Operations Manager
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Tower Group Cape Town, South AfricaOur client based in **Bellville**, is seeking an **Operations Manager **that would be responsible for overseeing the day-to-day operations of the site in support of the facilities management business unit. · - Possess knowledge of theory and systems. · - Required to choose from a ...
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Operations Manager
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Operations Manager
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Operations Manager
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TTEC Cape Town, South AfricaOperations Manager · **Operations Manager - Cape Town** · At TTEC, we're all about the Human Experience. Elevated. As an Operations Manager based on-site in Cape Town you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award ...
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Operations Manager
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Teleperformance South Africa Cape Town, South Africa**Job Overview** · **Main Responsibilities (but not limited to)** · - Analyze and maintain all Service Level agreements; implement improvement plans as needed · - Selecting, training, developing, and managing performance of direct reports and their associates; including planning ...
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Manager: Investment Operations
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Outbound Operations Manager
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RPO Recruitment Cape Town, South AfricaWe are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formula ...
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Business Operations Manager
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Stonechat Search Cape Town, South Africa**Position**:Business Operations Manager · **Location**: Cape Town · **Role overview**: · Are you a visionary entrepreneur with a flair for steering business expansion and operational efficiency? Stonechat Search, on behalf of our esteemed client, is in search of a Business Opera ...
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Operations Manager C
1 day ago
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Trainee Operations Manager
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Investor Operations Manager
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Security Operations Manager
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Fidelity Services Group Cape Town, South Africa**Operations Manager** · **Purpose of the role**: · reporting to the Area Manager. The overall purpose of this position is to manage several operations in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to e ...
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Assistant Operations Manager
20 hours ago
The Roberts Connexion Cape Town, South AfricaA dynamic and growing luxury brand of restaurants and hotels within Cape Town. Is looking for passionate individuals who enjoy the challenges of the Hospitality industry. Individuals who want to grow with a team and continuously improve personal skills. · - This is an Operational ...
General Manager: Operations - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionYou will be fully responsible for all aspects of our Retail Client Operations. This will include:
• Achieve and exceed all client KPI's and manage the day to day relationship with our Retail Clients.
You will lead the Customer Services and Sales Departments by creating and instilling a customer services sales culture in a customer centric and high-performance culture through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
You will be the key point of all day to day contact, and will be responsible to hosting, and creating the Weekly, Monthly and Quarterly performance review decks and minutes.
• Achieve WNS financial targets which include revenue, GC and GM targets.
You will be required to report on these internally at least monthly, and be responsible for the creation of the monthly invoice.
Achievement of these targets will include the approval of invoices for additional hardware, the management of attrition and the resultant unbilled time for new staff in training, and management of OPAS ratios to reduce unnecessary cost.
You will be responsible for leakage audits including regular review of the headcount reports, variable payments made to staff (OT, ET, commissions). AWOL staff must be processed quickly, and all absence must be validated for authenticity.
• Ensuring you have a happy workforce. This will be done through the application of the WNS 5 People Promises and the embedding of SMARTOPS. Regular engagement activities are to take place, as well as a structured and advertised Engagement Calendar should be accessible to the staff. A newsletter is to sent out at least weekly to the floor.
• Team development and succession. You will develop a team of leaders that are fully aligned to the deliverance of these goals, are positive, and display the values and leader behaviours of WNS and Retail clients at all times. Performance reviews are to be completed at least monthly for this team, with development plans as needed. Reward and recognition of staff to be done through the effective use of LYS, LOC and variable pay models. .
• Governance and compliance. You will work your team to ensure all relevant CBT's are completed in a timely manner. Regular local and global risk audits are completed on your operation; you will work with these teams to close all risks as quickly as possible, and to implement processes to reduce and remove these risks in the future
.Essential
• Minimum 5 years' experience as a large contact center manager
• Minimum 3 years' experience in operational sales and/or retentions
• Thorough knowledge of contact center technology
• Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)Preferred
• Proven ability in managing a high performing environment in sales and/or retentions
• Contact Centre Leadership
• People management
• Stakeholder management
• Report writing and report presentation
• Online retail experienceOther Specific Requirements
• Rotational Shifts Monday to Sunday, public holidays, weekends
• Knowledge of Quality Assurance Management/Quality and Service Improvement methodologies
• Must be able to travel between WNS sites locally when required
• Own transport
Essential
• Matric/Grade 12 Certificate Preferred
• Tertiary qualification in Contact Centre Management or similar
• Continuous Improvement E.g., Lean Six Sigma certification
Essential
• Minimum 5 years' experience as a large contact center manager
• Minimum 3 years' experience in operational sales and/or retentions
• Thorough knowledge of contact center technology
• Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)Preferred
• Proven ability in managing a high performing environment in sales and/or retentions
• Contact Centre Leadership
• People management
• Stakeholder management
• Report writing and report presentation
• Online retail experience
Other Specific Requirements
• Rotational Shifts Monday to Sunday, public holidays, weekends
• Knowledge of Quality Assurance Management/Quality and Service Improvement methodologies
• Must be able to travel between WNS sites locally when required