Operations Manager C - Cape Town, South Africa - FirstRand

FirstRand

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

To effectively manage and oversee all operational aspects in the achievement of the business objectives

experience and qualifications:

Relevant Degree.
4 to 5 Years operational experience

additional requirements:

Bachelor's degree in operations management or related field. 4 to 5 years' experience in management, operations, and leadership.
Strong leadership capabilities (Customer Service Managment/ Leadership)
Multifaceted thinking and engaging (specialist support stream eg. SLA driven)
Strong relationship management experience
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cashflow management.
Ability to build consensus and relationships among managers, partners, and employees.
Excellent communication skills.
Solid understanding of financial management.
To effectively manage and oversee all operational aspects in the achievement of the business objectives

.

responsibilities:

Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
Drive significant growth and profitability in the context of cost management.
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
Comply with governance in terms of legislative and audit requirement through Governance develop, monitor, maintain and ensure compliance in the business.
Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.
Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
Manage SLA agreements for the Business in line with business objectives
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
Support effective teamwork within the function. Participate and collaborate across teams.
Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.