Customer Service Advisor - Cape Town, South Africa - Webhelp

Webhelp
Webhelp
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Job Advert

If you're looking for an opportunity to jump start your career, this is your time to shine We're looking for fast learning, quick thinking team players to provide exceptional customer experiences on one of our dynamic campaigns.


We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer's expectations.


You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.


What you'll be doing

  • Working towards consistently achieving and exceeding set targets
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

  • Matric
  • At least 6 months' experience in a contact centre environment
  • International campaign experience (preferred)
  • Excellent verbal communication skills
  • Attention to detail
  • Availability to work rotational shifts between 9am and midnight
  • Clear credit and criminal records

What we're offering

  • R7166 base entitlement
  • Free medical aid for permanent roles and medical cover for contract roles
  • Night shift and graveyard shift allowances (Campaign dependent)
  • Fantastic employee assistance programme (EAP)
  • Webhealth benefits: World class working environment, exercise classes, access to financial wellbeing sessions, will writing sessions, stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture
Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting.

Take this opportunity to advance your career with our collaborative team of game-changers today.


Job Reference:
SA02495
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