Customer Service Advisor - Cape Town, South Africa - Webhelp

Webhelp
Webhelp
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Advisor

Location

  • Cape Town, South Africa
    Language
  • English***
    Job Advert:If you're looking for an opportunity to jump start your career, this is your time to shine We're looking for fast learning, quick thinking team players to join our Cape Town team where you'll provide exceptional customer experiences for a dynamic international campaign.


We want problem-solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer's expectations.


You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.


What you'll be doing

  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offering solutions to any issues or concerns that customers might face
  • Ownership of the customer experience and follow through
  • Working towards consistently achieving and exceeding set targets
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managersDeveloping and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

  • Matric
  • Clear criminal and credit record
  • Ability to comprehend complex customers queries
  • Working to a high degree of accuracy and speed
  • Outstanding administrative skills that covers planning, organizing and time management skills,
  • To be able to identify when to escalate customer queries and complaints timeously
  • Be able to pass all training modules during new hire and ongoing campaign training
  • High level of English proficiency
  • Computer literacy ability to speedily navigate multiple systems effectively
  • Proven experience of delivering exceptional customer care
  • Results orientated with solution driven mentality
  • Positive attitude and motivated mindset
  • Quality of interaction
  • Availability work shifts in a 24/7 environment (Essential)

What we're offering

  • R6825 base entitlement
  • Group life cover
  • Night shift and graveyard shift allowances
  • Fantastic employee assistance programme (EAP)
  • Webhealth benefits: World class working environment, exercise classes, access to financial wellbeing sessions, will writing sessions, stress management sessions
  • Team building and upskill training opportunities
  • Interactive and inclusive company culture
Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please complete the chat-based interview to be considered for shortlisting.

Take this opportunity to advance your career with our collaborative team of game-changers today.
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