Customer Service Advisor - Cape Town, South Africa - Webhelp

Webhelp

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Advisor

Location

Cape Town, South Africa
Language
English***
Job Advert:You will need to be a problem solver, a people's person with a genuine passion and flare for communication. You'll need to have empathy and efficiency when dealing with our customers. You'll need to be quick thinking and able to multitask with a willingness to go the extra mile to exceed customer's expectations.

You'll be joining our fun-loving global community of more than 100,000 passionate people who work in over 50 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

What you'll be doing

Explaining investment, personal finance and stock trading concepts in a simple and accessible way
Working towards consistently achieving and exceeding set targets
Monitoring, facilitating and improving operational processes and working with our backoffice to deliver an exceptional service to our clients
Leveraging all available resources to provide a bestinclass user experience
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need

Matric
Minimum 12 months' experience in a contact centre environment working on international campaigns
Experience handling escalations, complaints and handling tickets (preferred)
Experience in online trading, personal finance and investment (Advantageous)
Excellent verbal communication skills
Outstanding administrative skills and strong attention to detail
Availability to work rotational shits in a 24/7 environment
Clear credit and criminal records

What we're offering

R7500 base entitlement
Free medical aid for main member
Group life cover
Fantastic employee assistance programme (EAP)
Webhealth benefits: World class working environment, access to financial wellbeing sessions, will writing sessions, stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture

Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat.
Take this opportunity to advance your career with our collaborative team of game-changers today.