Head of Operations - Durban, South Africa - Webhelp
Description
Advisor
Location
- Durban, South Africa
Language
- English***
Job Advert:
What you'll be doing
What you'll need
- 7 years' experience in a senior Operations Manager position or equivalent Head of Operations experience
- Previous sales experience (Advantageous)
- Excellent communication and negotiation skills
- Demonstrable prior experience within an Inbound Contact Centre
- Demonstrable experience in CSAT & NPS on retail accounts, cross and upselling
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement
- Experience in managing external senior stakeholders and chairing Monthly Business Review's & Quarterly Business Review's
This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
Take this opportunity to join our collaborative team of game-changers today.After applying, you will be sent a link to complete a quick online chat.
We don't want you to miss out on the opportunity so please check all of folders for the link after applying.
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