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    1st Line Audit Support - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    1 day ago

    WNS Global Services background
    Full time
    Description
    Job Description

    To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

    Key Responsibilities:

    • Conducting manual audit, validate questionable entries & edit transaction log.
    • Require to attend/make a call to validate.
    • Ensure quick, efficient and accurate turnaround
    • Ensure all actions comply with all data protection legislations
    • Email and Text Templates can be created to address each potential scenario
    • Once a transaction is logged, it will count towards transaction target
    • Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging.ditional information
    Qualifications
    • 6 -12 months experience with BPM/Customer Service/Back Office Operations
    • Good communication skills (verbal and written) - English
    • Understands how one's work relates to or coordinates with the work of others within the team
    • Ability to complete multi-step assignments
    • Basic computer skills
    Additional Information
    • Working Hours:
    • US Working hour between – 2pm – 12am. (Rotational shifts)
    • Night shift Allowance dependent on shift rotations.
    • Transport for every shift starting /ending after 7PM.
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