Ernie Magilasi

An Office Assistant with exceptional customer service and engagement skills. Results-oriented professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong management skills to prioritise, organise and maximise availability and project timelines. Extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Educational background in HRM & Practices.

Im currently an Office Assistant at a software development company. I help manage and execute communications for our CRM. I also manage the ticketing process as first line customer support. 

In my role, I often collaborate with Technical Support Representative, Head of Product & Head of Development, to ensure that the issues our clients encounters are effectively communicated and attended to ensure that all our clients are fully satisfied. I believe in customer obsession starting with what the customer needs and working backwards.

As an office Assistant I also manage the adhoc duties which also includes assisting with HR related functions and updating and maintaining databases in line with GDPR and POPIA compliance requirements.

I am looking for job opportunities in customer service, technical support & administration.

1. Diploma in Human Resource Management & Practice 

• Coursework: Communication, Administration, Legal Frameworks, Labour Relations, Education & Training, Skills Development, Team Dynamics, Management and Human Resources Management