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Zikhona Angel Mdleleni

Zikhona Angel Mdleleni

Call Center

Administrative

Cape Town, City of Cape Town

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About Zikhona Angel Mdleleni:

Dear Sir/Madama

Thank you for taking the time to review my resume. I am interested in the position advertised on your company. My resume is enclosed for your assessment. Given my related experience and excellent capabilities, I would appreciate your consideration for this job opening. My skills are an ideal match for this position.

I hope you will find that I am qualified for the position you are trying to fill. Please let me know, If I can provide you with any further information on my background and qualifications. Again, thank you for your consideration.

 Sincerely

Experience

  • Providing advice, information, and assistance to callers, and attempting to resolve all enquiries on first contact with the caller.
  • Ensuring that all telephone calls are answered promptly, and that customer’s queries, requests and complaints are resolved in line with key targets and company procedures.
  • Supporting administrative functions and contributing to the processing of forms and quotations.
  • always Applying a professional and courteous manner, especially when identifying and escalating priority issues or customer complaints.

Sending emails to clients to answer enquiries and taking ownership of all calls and queries answers

Education

  • Matric Senior Certificate (NQF 4), Luhlaza High School,  2019
  • Math, English, Xhosa, Mathematics Literacy, History, Geography, Life Sciences, Life Orientation.

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