- Jobs by Location
- Job by industries
Responsibilities:
- Communicate with healthcare practitioners across multiple channels and data capture the correct contact and personal details based on confirmation from the appropriate information partner and channel i.e. website, client files, email, and telephone calls
- Research the internet to obtain information for healthcare practitioners
- Accurately capture information and ensure quality standards are adhered to so that the highest quality standards are achieved
- Capture all relevant information accurately and geocode every record
- Use problem solving skills to locate practitioners and provide comprehensive notes
- Make outgoing telephone calls and to verify the details of records on the Medpages database using appropriate questioning and listening skills.
- Follow the correct processes and procedures as detailed by the company
- Handle objections, complaints and queries from the customers and clients in a professional and polite manner ensuring the the company brand is upheld
- Daily processing of internal and external client requests. Usage of all available tools to ensure thorough research before updating the Medpages platforms.
- Identify ways of improving the database and communicate this to the leadership team
- Provide regular feedback to the leadership team on difficulties and challenges when obtaining contact information from practitioners
- Undertake administrative duties as & when required by the business
- Work well in a team, assisting colleagues where possible to ensure a positive office environment.
- Achieve the set daily and monthly targets
- Recognize that each contact with a practitioner and/or member is an opportunity to enhance and grow the company brand. Therefore assist with queries for transferring calls to other Departments.
- Daily self-management of tasks ensuring due dates are met and tasks are effectively prioritized.
Requirements ( Skills and experience) - Ability to speak, write and understand French fluently
- Ability to speak, write and understand English fluently
- Ability to work well in a diverse team environment
- Active listening and problem solving skills
- Attention to detail
- Communication skills
- Customer service skills
- Interpersonal skills
- Organisational skills
- Time management skills
- Good typing skills
- Ability to speak on the telephone
- Computer skills – Google Docs, Gmail, Google Sheets, Microsoft (Word, Excel)
- Customer experience and data capturing experience essential
- Minimum 1 year Call center working experience or similar
- Healthcare experience would be an advantage
- Post matric qualifications would be beneficial
*Customer Service jobs in south africa
*Call Center Agent/Data Steward – French/English Bilingual in Cape Town -
Call Center Agent/Data Steward
Found in: Talent ZA C2 - 2 days ago
IQVIA Cape Town, South Africa Full timeMedpages, an IQVIA business, is a Healthcare Data Management company. We work closely with those in the healthcare industry to accurately and methodically add, check, verify and maintain information in the healthcare industry - across the continent. We collect contact details of ...
-
business operations administrator
Found in: Executive Placements ZA C2 - 5 days ago
Dante Personnel Cape Town, South AfricaMinimum requirements: · A degree/diploma in Marketing/Communications/Events Management · 2-4 Years' experience in a similar role · Some experience in an HR or administrative role · The candidate will be responsible for a HR Portfolio comprising: · Personnel Administration · Prof ...
-
Export Sales Representative
Found in: Job Placements ZA C2 - 1 day ago
Recruitment Solutions Cape Town, South AfricaYou will be responsible for the sales growth by implementing and managing the strategic account plan per country/region to ensure delivery of budgeted sales, and profit and reach set objectives. You will be empowered to make decisions on behalf of the company in alignment with th ...
-
Sales Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Cape Town, South Africa Full timeThe suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role · T ...
-
Sales Team Leader
Found in: Talent ZA C2 - 2 days ago
CallForce Cape Town, South Africa Full timeThe suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role · T ...
-
Call Centre Team Manager
Found in: Talent ZA C2 - 2 days ago
CallForce Cape Town, South Africa ContractWork with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create · and deliver amazing customer experiences. Support and motivate your team to ensure they're on track · to meet client goals. Handle customer escalations, contribute to creat ...
-
Yachts Commissioning Agent
Found in: Talent ZA C2 - 5 days ago
Sunsail Cape Town, South Africa PermanentAt The Moorings and Sunsail, we plan and deliver fantastic yacht charter experiences across the world. Whilst at Leopard Catamarans, we design spacious, robust, performance-driven cruising catamarans. We are looking for a Yachts Commissiong Agent who will interact with all yachts ...
-
Quality Analyst
Found in: Talent ZA C2 - 6 days ago
WNS Global Services Cape Town, South AfricaJob Description · Primary Duties & Responsibilities · The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. · Conduct call assessments checks to meet SLA ...
-
Investment Fund Operations Associate
Found in: Executive Placements ZA C2 - 5 days ago
Rory Mackie & Associates Cape Town, South AfricaResponsible for working with stakeholders across multiple business units and our clients Transfer Agent, to gather and record business requirements for new and existing initiatives, as well as changes to processes and systems · Perform analytical review/trend analysis on various ...
-
Sales Team Leader-National Debt Advisors
Found in: beBee S2 ZA - 2 days ago
Jobking Cape Town, South Africa Full timeWe require a dynamic Team Leader to lead and create an "A" team. This position entails directing and managing all aspects of sales agents. This position is for a target orientated individual who is energetic, ambitious and LOVES SALES. · Responsibilities: · Managing a team of sal ...
-
Remuneration Consultant
Found in: Talent ZA C2 - 7 hours ago
Old Mutual Cape Town, South Africa Full timeDescription · Old Mutual Investments is a leading African asset manager. For generations, we have been at the forefront of helping people and institutions achieve their investment goals. It is this heritage of investing in local and global markets that makes us truly understand ...
-
Senior Finance Shipping Clerk
Found in: Talent ZA C2 - 2 days ago
Malander Cape Town, South AfricaMalander is seeking a talented Senior Finance Shipping Clerk for a client based in Cape Town. The Shipping Clerk forms an integral part of the Shipping team and is responsible for controlling all import documentation per consignment and ensuring correct documentation are sent to ...
-
rmv 0076
Found in: Job Placements ZA C2 - 5 days ago
RMV Solution Cape Town, South AfricaSales Team Leader - Debt Industry · Cape Town · Salary - Market related · Our client stands out as a premier debt counseling firm nationwide, reflecting their exceptional client service and the caliber of their team members. They are dedicated to fostering fairness, diversity, an ...
-
Team Lead: Labour Inspectorate
Found in: Job Placements ZA C2 - 3 days ago
Banqobi Consulting Western Cape, South AfricaDuties and responsibilities · Align regional inspectorate function with national and strategic objectives · Ensure that National Strategic objectives are met in accordance with the collective agreement · Manage Agents to ensure performance goals are met to achieve strategic objec ...
-
QC Officer
Found in: Talent ZA C2 - 2 days ago
Banxso Cape Town, South Africa Full timeJOB SPECIFICATION: QUALITY CONTROL OFFICER · JOB SUMMARY: · The QC Officer is responsible for the implementation of processes and procedures to ensure internal rules and legislative guidelines in respect of compliance related obligations are being met. The QC Officer is appointe ...
-
Car Rental Terms Agent
Found in: Talent ZA 2A C2 - 5 days ago
Astor Motor Recruitment Cape Town, South Africa***THIS POSITION REQUIRES CAR RENTAL EXPERIENCE*** · We are looking for a meticulous and highly organized individual for a large and busy car rental branch based at Cape Towns Airport. As a Terms Agent, you will be responsible for keeping track of vehicle stock and ensuring that ...
-
National Sales Manager: Retail
Found in: Executive Placements ZA C2 - 1 day ago
Frank Consult Cape Town, South Africa Full timeOur client is seeking a highly skilled and experienced National Sales Manager to oversee and manage all sales activities on a national scale. This individual will play a critical role in planning, implementing, and executing sales strategies to achieve company objectives across t ...
-
Customer Service Advisor Retail
Found in: Talent ZA C2 - 2 days ago
Teleperformance Cape Town, South AfricaOverview · As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstandin ...
-
Agent: aPMB
Found in: Talent ZA C2 - 6 days ago
Palesa Mbali Group Cape Town, South Africa Full timePosition Profile: Agent: aPMB · Department: Disease Management Services · Grade: B4M3 · Position Purpose: To efficiently and accurately interpret and capture data to support the relevant stakeholder's needs and demands thus supporting the organization's customer service image and ...
-
Call Centre Agent
Found in: Talent ZA C2 - 2 days ago
Merchants Cape Town, South Africa Contract - long termCall Centre Agent · Position Overview: · As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and an ...
Call Center Agent/Data Steward - Western Cape, Cape Town, South Africa - IQVIA
Description
IQVIA's job vacancy, Career and Recruitment
Job title : Call Center Agent/Data Steward – French/English Bilingual jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : May 17, 2024
Quick Recommended Links