- Working as part of a team to ensure the department offers a Simply Brilliant customer
service and seek ways to improve the customer experience - Own the customer relationship and professionally process all customer service calls,
positively and respectfully - Respond to customer questions and resolve customer issues in a timely manner/escalate
where required - Record and verify accurate information from all customer interaction – all details must be
captured in compliance with the Data Protection Act - Ensure a full knowledge of the customer complaint escalation process, adhering to the
process at all times - Maintain company and client confidentiality
- Achievement of performance targets as set by the Team Leader to ensure customer
excellence is met - Multi-task by adjusting from one type of call to another without loss of efficiency,
composure or knowledge - Liaise with other departments within your campaign to resolve account queries, technical
and international network related queries - Provide support to Account and Service Managers to ensure consistency and customer
satisfaction - Offer up-sells and cross-sells to callers where appropriate without jeopardising Company
Brand - Maintain a high level of punctuality with consistent and reliable attendance standards
- Full participation in personal accreditation in all Accredited Modules, striving for a
minimum pass rate of 90% - To undertake any additional tasks as directed by management in the interest of the
company and the customer - Performance in role will be intrinsically linked to company bonus scheme (Where
applicable -
Retail Advisor
5 days ago
Burnt Studios Cape Town, South Africa**Retail Advisor - Job Ad** · **About us** · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed ex ...
-
Retail Advisor
1 week ago
Burnt Studios Cape Town, South Africa**About us** · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed exclusively at those who live an ...
-
Retail Advisor
5 days ago
Burnt Studios Brooklyn, South Africa**Retail Advisor - Job Ad** · **About us**: · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed e ...
-
Junior Retail Advisor
3 days ago
Burnt Studios Cape Town, South Africa**JUNIOR RETAIL ADVISOR - V&A WATERFRONT** · **About us** · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionab ...
-
Junior Retail Advisor
1 week ago
Burnt Studios Cape Town, South Africa**About us** · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed exclusively at those who live an ...
-
Retail Advisor
2 days ago
Burnt Studios Stellenbosch, South Africa**About us** · Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed exclusively at those who live an ...
-
Retail Sales Assistant and Pet Care Advisor
2 hours ago
Pet Plus Hout Bay Houtbaai, South AfricaDo you enjoy people and interacting with them? Are you good at learning products and are you confident at sales? · Pet Plus Hout Bay Branch is situated in Hout Bay which is only a 15min drive from Cape Town City Center and Southern Suburbs. People who visit the store are like fam ...
-
Travel Advisor
1 week ago
HotelJobs Cape Town, South Africa**Travel Advisor** · **Cape Town** · **Market related** · New opportunity for a luxury experienced Travel Advisor to join this leading hospitality group based at their Head Office in Cape Town. · As a Travel Advisor you will be building relationships & craft experiences on behalf ...
-
Shared Beauty Advisor 40hr Elc
3 days ago
The Foschini Group Cape Town, South Africa**Job ID**:17080**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Western Cape**Location**:Cape Town Central**Suburb**:Waterfront (Cape Town)Position Description: · If you have a Friendly, Real, Expressive & Passio ...
-
Investment Advisor
2 days ago
Cape Wealth Managers (Pty) Ltd Cape Town, South Africa**Investment Advisor / Wealth Manager** · Our growing Retail Wealth Advice business is recruiting Investment Advisors with experience in CAT 1 categories to expand our distribution channel within the Western Cape region. · We have an incredible opportunity for entrepreneurial adv ...
-
Dealership Service Advisor
6 days ago
GAP Consulting Cape Town, South AfricaWestern Cape, CPT - CBD · - Motor Retail - Service Dept · - R R Monthly · - Job ref: WP013087/JC · - Vacancy type: Permanent · SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Service Advisor · **Minimum Requirements**: · - Must have a minimum ...
-
Automotive Service Advisor
1 week ago
Ikon Consulting Cape Town, South Africa**Salary** · Between R15000 and R16500 basic + incentives. · **Description** · Career opportunity at a motorcycle dealership for an experienced service advisor. · This is a unique and exciting environment to work in. If you are passionate about motorbikes and biking people, this ...
-
Shared Beauty Advisor
3 hours ago
The Foschini Group Cape Town, South Africa**Job ID**:17284**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Western Cape**Location**:Cape Town Central**Suburb**:Cape Town (Cape Town)Position Description: · Are you a make-up artisan & skin and beauty expert ...
-
Tom Ford
3 days ago
The Estée Lauder Companies Cape Town, South Africa**Position Summary**: · As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ens ...
-
Beauty Advisor
3 hours ago
The Foschini Group Cape Town, South Africa**Job ID**:17283**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Western Cape**Location**:Cape Town Central**Suburb**:Cape Town (Cape Town)Position Description: · Are you confident to engage our discerning custome ...
-
Shared Beauty Advisor
1 week ago
The Foschini Group Cape Town, South Africa**Job ID**:17636**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Western Cape**Location**:Cape - Other**Suburb**:George (Cape Town)Position Description: · Are you a make-up artisan & skin and beauty expert? · ***A ...
-
Shared Beauty Advisor
1 week ago
The Foschini Group Cape Town, South Africa**Job ID**:17279**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Western Cape**Location**:Cape Town Central**Suburb**:Waterfront (Cape Town)Position Description: · Are you a make-up artisan & skin and beauty exper ...
-
Sales Advisor
1 week ago
Lewis Stores Pty (Ltd) Cape Town, South Africa**Sales Advisor: Lewis Somerset West** · - Ensure excellent customer service by playing an active role in customer contact situations - thereby ensuring and maintaining healthy customer relationships. · - Achieving of Personal Sales targets within company accepted norms balance t ...
-
German Speaking Client Service Advisor
3 hours ago
Black Pen Recruitment Cape Town, South Africa**German Speaking Client Service Advisor (BPO/Retail)** · Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for tec ...
-
French Speaking Client Service Advisor
3 hours ago
Black Pen Recruitment Cape Town, South Africa**French Speaking Client Service Advisor (BPO/Retail)** · Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for tec ...
Customer Service Advisor Retail - Cape Town, South Africa - Teleperformance
Description
Overview
As the first point of contact for our client's valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care, matching the needs of the customer to the appropriate products and services. Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets as appropriate for the line of business they support, whilst continually demonstrating the Teleperformance Mission and our values in every customer interaction.
Qualifications
Education and Specific Training and Work Experience
Matric or equivalent
6- 12 months BPO Insurance/ financial services experience – Essential
Experience within a Financial Sector (preferred)
Superior oral and written communication, presentation, and interpersonal skills.
Responsibilities