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Service Team Manager
1 day ago
Travelstart Online Travel Operations Pty LTD Cape Town, South Africa**Overview**: · The following document outlines your key responsibilities & duties, including the skill set required for this role. As your career progresses within Innovation City we expect you to grow and develop in your role. Any significant changes in your Job Description wil ...
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Team Manager
21 hours ago
Ten Group Cape Town, South Africa Full timeZur Ergänzung unseres Teams am Standort Kapstadt suchen wir eine professionelle, motivierte, engagierte und sozial kompetente Unterstützung als · Team Manager Lifestyle (m/w/d) 100% · Unser Lifestyle Team besteht aus rund 24 Personen im In- und Ausland, an unseren Standorten Lond ...
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Broadband Sales Team Manager
1 day ago
P3 People Cape Town, South AfricaP3 People is looking for a new team member to support its growth through success in the international market. Do you want to join a people orientated company with a passion for performance ? · Do you want to have the ability to aggressively drive your own career ? · If so, we wou ...
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Customer Service Team Manager
1 day ago
O'Dwyer Personnel Cape Town, South Africa**RESPONSIBILITIES**: · - Provides regular supervision and mentorship over subordinate staff · - Ensure regular and effective communication with subordinate staff on performance, goals, and coaching · - Facilitates daily agent coaching and development sessions in both written and ...
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Outbound Contact Center Team Manager
1 day ago
P3 People Cape Town, South AfricaJob Description/SpecificationCall Center Team Leader Australian hours · (Anti-social hours) · **JOB SUMMARY** · The Call Center Team Leader at P3 People is the **leader of,** and is **responsible for,** the **sales performance and behaviour**of the sales people under their manage ...
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Deal Team Manager; Debt Advisory
1 day ago
FBX Capital Cape Town, South Africa**Job Title** · Deal Team Manager; Debt Advisory · **Location** · Foreshore, Cape Town · **Work Setup** · In office · **Employment Type** · Full-time · **Reporting to** · Director; Debt Advisory · **What do we do?** · FBX Capital Partners is a boutique corporate and commercial de ...
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Quality & Coaching Team Manager - Uk Bpo
4 hours ago
Sigma Connected Group Cape Town, South AfricaA bit more about the Opportunity...: · **QUALITY AND COACHING TEAM MANAGER** · We are currently looking for more amazing people to join the Sigma Family as a Quality and Coaching Team Manager. Before we tell you more about this opportunity, let us share why you should join us at ...
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Ikusasa Recruitment Group Cape Town, South Africa**Role Purpose** · Our client is looking for a Team Manger with excellent sales and service experience and leadership ability/potential to lead a team of dedicated Broker Service Consultants. You must be able to work under pressure · Salary R plus Meical plus Pension plus 13th Ch ...
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Confirmations Team Manager
4 hours ago
Tenacity Financial Services Northern Suburbs, South Africa**Manage daily operations**: · - Ensure all employees comply with policies and procedures to limit risk to the business and end customer · - Ensure Quality standards are achieved within agreed SLA · - Drive activations in line with budget · - Manage the processing of supporting d ...
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Customer Service Team Manager
1 day ago
Tenacity Financial Services Northern Suburbs, South AfricaThis role will be accountable for the successful output of the following performance areas: · **Manage daily operations**: · - Supervise, lead and performance manage a team of agents · - Drive and manage client service objectives and call times · - Ensure correct procedures are f ...
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Team Manager: Sales(Jg8)
1 day ago
Santam Bellville, South AfricaWhat will you do? · Santam's Operation's department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in Bellville. · The Team Manager will apart from managing a team of insurance consultants also manage the Brokers ex ...
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Middle Stage Collections Team Manager
1 day ago
Tenacity Financial Services Northern Suburbs, South AfricaThe Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activ ...
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Team Manager: Early Stage Collections
1 day ago
Tenacity Financial Services Northern Suburbs, South AfricaTo manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing ...
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Bakery Team Leader/Manager
1 hour ago
Staff Unlimited Recruitment Cape Town, South Africa Full timeBakery Team Leader/Manager · Location: Cape Town · Our client, an established bakery is seeking a Bakery Team Leader to join their team based in the Southern Suburbs in Cape Town. · Key Performance Areas · Possess strong leadership qualities. · Capable of guiding a small team ef ...
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Sales Support Team Manager
1 hour ago
Telebest Cape Town, South Africa ContractOur client has an opportunity available for a Sales Support Team Manager based in Cape Town. · Requirements: · Fluent in English. · Matric · 4+ years administration in a call centre environment and call centre experience- essential. · Knowledge of sales back-end processes- essent ...
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Revenue Manager
4 hours ago
HotelJobs Cape Town, South AfricaLOOKING FOR AN REVENUE MANAGER WITHIN THE HOSPITALITY GROUP · - MUST HAVE MINIMUM 4 YEARS EXPERIENCE WITH PROVEN SUCCESS IN THE POSITION · - EXTENSIVE KNOWLEDGE OF REVENUE MANAGEMENT PRACTICES · - MUST HAVE WORKED ON REVENUE MANAGEMENT PLATFORMS AND TECHNOLOGY · - EXTENSIVE KNOWL ...
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Sales East Africa
4 hours ago
AJC International Cape Town, South Africa**About AJC International**: · **Job Summary**: · The purpose of this role is to generate profitable sales of frozen food commodities like poultry, pork, and beef for a given geographical region while meeting sales plan metrics. This is a customer facing role that entails maintai ...
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LRI Invest Cape Town, South Africa· Manager - Corporate Actions - Cape Town · Summary of the position · The Manager - Corporate Actions (Event Management) is responsible for the complete, accurate and timeous identification and processing of all Corporate Action Events on the Apex fund administration platforms a ...
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IT Change Manager
4 hours ago
Progressive IT Resourcing Cape Town, South Africa**Introduction** · Responsible for delivery of IT specific change requirements for multiple projects. Input into change management plans and interventions to shift IT teams to new ways of working. Work with the IT Project Manager to ensure that the IT Project team is on-boarded a ...
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Sales West Africa
4 hours ago
AJC International Cape Town, South Africa**About AJC International**: · **Job Summary**: · The purpose of this role is to generate profitable sales of frozen food commodities like poultry, pork, Seafood, French Fries, Vegetables, and beef for a given geographical region while meeting sales plan metrics. This is a custom ...
Call Centre Team Manager - Cape Town, South Africa - CallForce
Description
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create
and deliver amazing customer experiences. Support and motivate your team to ensure they're on track
to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements
• Continuously promote a performance-driven culture and always work towards reaching for amazing
results
• Be accountable for the performance of each agent reaching their daily targets and ensuring that
professional relationships exist with customers
• Ensuring that reporting and informational needs are met, and that management is kept well
informed of daily activities and significant problems
• Motivating team to achieve daily targets
• Improve the key success metrics associated with goals including:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance
and customer service objectives
• Coordinate training on new or revised information relating to services, products or processes of
projects
• Ensuring all customer questions and complaints are resolved in a timely manner
• Brainstorming with the team around issues or challenges that may hinder optimum performance
and give recommendations to improve sales
• Handle employee related issues. Monitoring attendance, punctuality and leave
• Report on statistics, data, ratios, attrition and terminations
• Suggest areas of improvement for systems, policies and processes used and propose solutions
• Manage quality assurance
• Assist with recruitment, HR admin, personal development and other areas that contribute to
maintaining processes and the growth of the campaign
Requirements
• Matric
• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer
• Strong problem-solving skills
• Consistently mentor and inspire others
• Customer focused mindset
• Understanding, interpreting, and manipulating data for reporting
• Ability to resolve escalated customer issues
Please send CV to