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Quality Analyst
1 week ago
amplify5 Cape Town, South AfricaExciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. · **What will you be doing?** · - Ensure compliance with company quality standards on all contact channels while monitoring ...
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Quality Analyst
1 week ago
amplify5 Cape Town, South Africa**Quality Analyst** · Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. · **What will you be doing?** · - Ensure compliance with company quality standards on all contact cha ...
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Quality Analyst
2 days ago
Tech Mahindra Cape Town, South Africa**Role**: Quality Analyst · Quality Analyst typically need to understand the principles of quality assurance and the skills they need to perform their duties. The main purpose of this role is to drive KPI targets through effective Quality assurance measures via people and process ...
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Quality Analyst
4 hours ago
Webhelp Cape Town, South Africa**Job Advert** · Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting campaign. · A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an intere ...
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Quality Analyst
1 week ago
Webhelp Cape Town, South Africa**Job Advert** · Are you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic? · Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, where you'll be working ...
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Quality Analyst
5 days ago
Webhelp Cape Town, South AfricaAre you ready to take up the challenge of a new position that will test your capabilities and reward your meticulous work ethic? · Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, where you'll be working on an exciting i ...
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Quality Analyst
1 week ago
Webhelp Cape Town, South Africa**Business Support** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Cape Town, on an exciting new campaign. · A critical eye for detail is ...
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Software Quality Analyst
1 week ago
Games Global Cape Town, South Africa**Preparation and Planning**: · - Participates in Planning and Design sessions · Identifies and engages with stakeholders · - Test Data preparation · - Create/Update/Refactor Test Cases/ Artifacts to ensure that all necessary scenarios are covered in the designed tests, using app ...
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Senior Quality Analyst
3 days ago
Dye & Durham Corporation Cape Town, South Africa**Senior Quality Analyst - Cape Town - On site** · **WHO ARE WE?** · Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology sol ...
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Data Quality Analyst
1 week ago
Nedbank Cape Town, South Africa**Requisition Details & Talent Acquisition Contact** · - REQ: Talent Acquisition Consultant: Lerato Sithole- Location: V&A Waterfall- Cluster: Nedbank Wealth · - Nedgoup Investments- Closing Date: 14 March 2024**Job Family** · - Sales and services**Career Stream** · - Client Serv ...
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Software Quality Analyst
3 days ago
OneNebula Cape Town, South AfricaDo you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. · **Who Are We?** · 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & tec ...
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Quality Control Analyst: Chemistryftc
1 week ago
Biovac Cape Town, South Africa**BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". · We are looking to hire a dynamic, passionate, confident, proactive, and meticulous Quality Control Analyst: Chemistry to join a goal-oriented team. · ...
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Senior Software Quality Analyst
1 week ago
BET Software Cape Town, South Africa**We Want You**: · The search is on for a · **Senior Software Quality Analyst** who will support our company's growth strategy by ensuring that our software packages are error-free. We want someone who is hawk-eyed to spot any imperfections and to be at the forefront of leading o ...
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Senior Data Quality Analyst
1 week ago
S&P Global Cape Town, South Africa**The Team**: · S&P Global's Market Intelligence Quality team oversees the data quality management for all research teams in the research content collection department. As a data quality analyst on our team, you will be responsible for working independently yet within a team envi ...
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Sanctions Quality Management Analyst
1 week ago
London Stock Exchange Cape Town, South AfricaTo join an established team of Sanctions Quality Management Analyst responsible for assisting clients with revealing hidden risk in customer relationships that could breach compliance regulation and threaten their reputation through the development of well-structured, highly accu ...
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Sanctions Quality Management Analyst
4 hours ago
LSEG (London Stock Exchange Group) Cape Town, South AfricaTo join an established team of Sanctions Quality Management Analyst responsible for assisting clients with revealing hidden risk in customer relationships that could breach compliance regulation and threaten their reputation through the development of well-structured, highly accu ...
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Quality Analyst
1 day ago
WNS Global Services Century City, South AfricaCompany Description · **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fi ...
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Software Quality Analyst 1
1 week ago
BET Software Cape Town, South Africa**We Want You**: · If working in a fast-paced environment, with a dynamic Team who are taking the tech industry by storm, is for you then you may be just the person we are looking for · **You Bring**: · - BSc, BCom and Ndip. · - ISTQB Foundation Certified. · - At least 18 months ...
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Quality Analyst Intern
2 days ago
ITrain Epping, South AfricaWe are seeking a Quality Control Analyst Intern to be responsible for analyzing prepared gas mixtures and other products according to specification, efficiently and punctually in a well known, multinational Medical Company. · KEY RESPONSIBILITIES · - Maintain analytical equipment ...
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Junior Quality Assurance Analyst
4 days ago
SOLIDitech Kenilworth, South Africa**Job Description**: · - Perform comprehensive software and user interface testing on SOLID software · - Translate functional and business requirement specifications into testable quality assurance documents, test plans and test cases · - Test SOLID software for scalability, robu ...
Quality Analyst - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionPrimary Duties & Responsibilities
·The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. ·Conduct call assessments checks to meet SLA's;
·Provide assessment feedback to the agents;
·Attend and manage calibrations with operations teams and the client;
·Conduct quality audits and provide feedback to managers;
·Hold regular meetings with team leaders and agents;
·Ensure accurate data capturing; ·Continually examine opportunities for quality improvements;
·Maintain library of model documents, templates, or other reusable knowledge assets;
·Take calls for a specified number of hours in order to keep one informed of the agents' experiences.
·Document processes and identify areas for improvement;
·Adapt to change quickly, in a fast-paced environment; ·Prioritize and manage workflow
QualificationsDesired Experience and Skills ·Any Undergrad/ Grad / Post Grad ·Insurance Experience preferred ·Proficient in MS Office (Word, Excel & Outlook) ·High Attention to details
Additional Information24x7 Operations - Main shifts between 2PM and 2 AM