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Cape Town

    Sales Team Leader - Cape Town, South Africa - CallForce

    CallForce
    CallForce Cape Town, South Africa

    Found in: Talent ZA C2 - 2 days ago

    CallForce background
    Full time
    Description

    The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role

    • Team leadership and management
    • Guide agents by demonstrating exceptional customer satisfaction
    • Guide, coach and Determine training needs for staff.
    • Communicate job expectations to Agents
    • Harness agent's potential to perform optimally
    • Tailor recommendations to improve Consultants on reaching their targets.
    • Monitor attendance, punctuality and leave of personnel
    • Keep to date and abreast of industry trends industry trends
    • Manage requests/escalations between different business units to solidify resolution outcomes
    • Report on a regular basis on statistics, data, ratios, attrition, and terminations
    • Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
    • Frequent monitoring of metrics, data and reporting on operational status
    • Manage quality assurance
    • Oversee the overtime process and monitor different shifts that are in place

    Requirements

    • A minimum of 2-3 years outbound management experience
    • Willingness to work nightshift to accommodate American time zones

    Competencies

    • Strong ability to manage a sales team
    • Strong ability to empathize with a customer
    • Strong problem-solving skills
    • Ability to resolve escalated customer issues
    • Drive Sales
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