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    Team Leader - Cape Town, South Africa - TFG Financial Services

    TFG Financial Services
    TFG Financial Services Cape Town, South Africa

    1 day ago

    Default job background
    Full time
    Description

    Position Description:

    Team Leader - Credit Services


    A challenging opportunity exists within the Customer Services Department for a dynamic and assertive individual with a willingness to learn.

    Your responsibilities would include:

    • Assisting staff members where necessary
    • To ensure that the operating procedures for the department are understood and adhered to
    • To ensure that standards / key performance indicators for department are met and periodically reviewed to ensure optimum achievement
    • To maximize people productivity by adhering to people management processes inclusive of coaching, audits and addressing disciplinary issues.
    • To ensure that company and department policies, procedures and compliance aspects are adhered to.
    • Create a positive work environment that promotes employee engagement, retention, and satisfaction.
    • Coach and mentor team members to improve performance and promote career growth.
    • Collaborate with other departments to develop and implement customer service strategies that enhance the overall customer experience.
    • Communicate regularly with team members to provide feedback, reinforce expectations, and identify training needs.
    • Monitor and evaluate team performance metrics, identify areas for improvement, and develop action plans to address any gaps.

    As an ideal candidate you must:

    • Matric
    • Previous supervisory experience
    • Proven Customer Services experience (at least 2 years in a call centre environment)
    • Have working knowledge of credit or retail systems
    • Be computer literate (MS Word & Excel)
    • Vision, Odyssey & UIP experience preferable
    • Be able to work under pressure
    • Have excellent communication & interpersonal skills
    • Have planning and organizing abilities
    • Ability to proactively problem solve
    • Have strong attention to detail
    • IR experience (desirable)
    • Be prepared to work according to the required schedule & shifts of the role

    Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

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