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Team Leader
2 days ago
Webhelp Cape Town, South Africa**Job Advert** · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. · We're on the lookout for a determined individual who values th ...
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Team Leader
1 hour ago
Infinite Debt Solutuions Cape Town, South AfricaOur growing Debt Review Firm in Cape Town is looking for you if - You are goal driven and can drive a team, ambitious and have leadership skills. · **Responsibilities**: · - Lead by example and remain focused on campaign targets and mission. · - To manage the team effectively to ...
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Team Leader
22 hours ago
amplify5 Cape Town, South Africaamplify5 continue to grow · **Team Leader** · We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. · Are you a leader who is proactive, wanting to take ownership of t ...
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Team Leader
22 hours ago
Kerzner International Resorts Cape Town, South AfricaTeam Leader - Fitness Centre · (7262) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but won ...
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Team Leader
2 days ago
amplify5 Cape Town, South AfricaIntroducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...
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Team Leader
1 hour ago
Signal Hill Products Cape Town, South AfricaSignal Hill Products is looking for Team Leader (Sales) · Position/Title: Team Leader (Sales) · Reports To: District Manager · Function: Sales · Area: South Africa **" Signal Hill Products has multiple Team Leader vacancies across South Africa "** · Overall Responsibility: · The ...
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Team Leader
2 days ago
Webhelp Cape Town, South Africa**Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · - You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help othe ...
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Team Leader
22 hours ago
Rescume Recruitment Cape Town, South AfricaThe purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. · 1. People Management · - Coaches the team in order to ensure quality of delivery meets ...
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Team Leader
22 hours ago
amplify5 Cape Town, South AfricaIntroducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...
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Team Leader
1 hour ago
Maitland Group Cape Town, South Africa**Job Advert Summary**: · The Segregated Fund Accounting Team Leader for managing the team of Fund Accountants responsible for all aspects relating to the delivery for the start of day portfolio and reporting validation; system reconciliation; NAV oversight and daily reporting ch ...
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Team Leader
3 days ago
Teleperformance South Africa Cape Town, South Africa**Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...
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Team Leader
3 days ago
Careerbox Africa Cape Town, South Africa**Purpose** · To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. · **Responsibilities** · **KRA / Main Outputs and Responsibilities** · **Detailed Description** · **Ensure efficient daily operation of ...
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Team Leader
1 hour ago
Letshalo HR Services Cape Town, South Africa**Key Responsibilities include but not limited to the following**: · - Manage daily activities of all resources, ensuring daily targets, deliverables and deadlines are met by all team members involved in projects. · - Delegate tasks (daily targets) and set deadlines to achieve th ...
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IT Team Leader
2 days ago
Fempower Personnel Cape Town, South Africa**Purpose of the role** · Managing the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set ...
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Team Leader
3 days ago
CME Recruitment Cape Town, South Africa**CALL CENTRE/SERVICE DESK INDUSTRY** · **CAPE TOWN** · **Purpose**: Manage a team of agents. To efficiently allocate incoming requests to the team, prioritising actions and monitor team resources so that customer deadlines are met · **Minimum requirements**: - Matric - 2 years N ...
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Team Leader
2 days ago
CallForce BPO Specialist Cape Town, South AfricaCallforce is an award winning BPO service provider. We have clients in the local and domestic market and offer various call centre solutions. This exciting opportunity is for our USA based client, who specialises in debt management solutions. This is a night shift role. · **You w ...
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Team Leader
1 hour ago
Tech Mahindra Limited Cape Town, South AfricaCoaches the team in order to ensure quality of delivery meets the appropriate standard · - Ensure that the operational model is adhered to. · - Ensure agents are logged in on time on the right system · - Ensure smooth running of the operations · - Ensure that system outbreaks are ...
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Team Leader
1 hour ago
Exceed Hr Cape Town, South Africa**Reference: DB 7495** · **Consultant: Dorei Barnes** · Location: Cape Town (Hybrid working environment) · **Descriptions**: · - Assisting with high-level complaints · - Responsible for monitoring and managing reviews · - Overrides and approvals · - Maintain and improve the custo ...
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Team Leader
1 hour ago
Exceed Recruitment and Human Resource Consultants Cape Town, South Africa**Reference**: DB 7495 · **Consultant**: Dorei Barnes · **Location**: Cape Town (Hybrid working environment) · **Descriptions**: · Assisting with high-level complaints · Responsible for monitoring and managing reviews · Overrides and approvals · Maintain and improve the customer ...
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Team Leader
2 days ago
Lancom infrastructure Cape Town, South AfricaHours: 07h30 -17h00 Monday to Friday · - Regular after hours work - night shifts and weekends · - Reports to: Operations manager · MUST have experience in: · - Network cabling installations · - Fibre optic cable installations · - Wireless infrastructure · - Cable reticulation sys ...
Team Leader - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionJob Description
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
Key Responsibilities Areas:
People · To engage and support staff to achieve all KPI's, through effective coaching, performance management, and to develop career progression through internal development programmes.
Stakeholder Management · To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.
Analytical · To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
Financials · To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.
QualificationsQualifications
• Grade 12/Matric · Tertiary qualification in management will be beneficial
Experience, Knowledge, Skills and Attributes Required: ·
A proven track record of delivering against client, customer and business outcomes
• More than 2 years' experience working in a management role
• Experience in the BPO/contact center environment will be beneficial
Behavioural Traits Required
· Communication and written skills
· Problem solving
· Analytical Thinking
· Conflict Management
· Strategic Thinking
· Time Management
Job-Related Knowledge, Competencies & Skills Required
· HR Process Knowledge
· Stakeholder Management
· Report writing
· Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) · Management skills
· Good understanding of the BPO industry
Additional Information24x7 Operation with majority of shifts between 2PM and 2AM