Edmore Shamu

Highly knowledgeable and skilled Learning and Development Specialist with excellent interpersonal skills and strong abilities in designing, conducting and implementing training and educational programs. Effective management professionals emphasise innovation and creativity in solving complex problems. Energetic and result-focused with success in developing and leading diverse teams to achieve outstanding results. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Has superior technical writing skills and thorough knowledge of Adult Learning Theory and best training program practices

• Planned and promoted organizational changes by working with management teams to develop departmental training strategies.
• Created and implemented a comprehensive customer service program for new customer service representatives.
• Oversaw three system conversions by documenting and training desktop procedures, changing management strategies and utilizing post-implementation surveys.
• Compiled a comprehensive training report that detailed learning objectives, alternative delivery success rates, attendance, testing, assessment scores, training expenditures and ROI.
• Coordinated the planning and development of course content and assessments, sourcing of relevant learning solutions to develop and build required capabilities and development of the learning catalogue to inform stakeholders of learning offerings
• Coordinated the planning and development of the onboarding content for new hires and new leaders through collaboration with stakeholders
• Built capability in delivering the learning initiatives to support functions through improved engagements, supporting the capability learning academies, training and partnership to enable the delivery of positive onboarding experiences for new hires
• Ensured that all training records were up to date and continuous report on gap closure within the department
• Fostered and sustained effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers to keep abreast with the latest development to capture new business opportunities.
• Drove the development of a competent working team that will enhance and sustain staff capabilities in achieving high-performance delivery to ensure internalization of the right leadership and capabilities in executing their jobs
• Selected as a primary instructor/writer for a new tactical site exploitation class using current theatre tactics techniques and procedures and lessons learned.
• Mentored hundreds of new personnel, facilitating their skill development, advancement, and success.
• Monitored, evaluated, and recorded training activities and program effectiveness, collaborating with coworkers to develop appropriate alternatives if the expected outcomes were not seen.
• Responsible for zero accidents and no major injuries throughout 40 intense training events, many occurring during periods of limited visibility with entry-level student officers.
• Managed and inventoried maintenance supplies and tools to ensure that the job was finished promptly.
• Developed and delivered various training courses for staff's ongoing education needs
• Presented presentations to management and clients for implementation to improve the operations and processes in various departments
• Created and delivered weekly quality assurance data reports for management review
• Implemented measurements for quality assurance procedures to improve the customer

• Diploma in Education (Metal Work and Geography), 1989.University of Zimbabwe, Harare
• BSc Geography and Environmental Studies, 2004.Zimbabwe Open University, Harare
• BA. Honours in Geography 2014.University of South Africa, Pretoria
• MA in Environmental Management 2021.Cape Peninsula University of Technology
• EIA Report Writing Certificate – 2020.International Association For Impact Assessment South Africa, Pretoria.
• TVET Lecturer Skills Development Certificate-2019. Sparrow Consulting. Johannesburg
• Teacher Professional Development Certificate- 2022, Profuturo and Teach the Nation, Johannesburg
• First Aid Level 1: 2019.Clinical Dynamics. Cape Town.
• Basic Fire Fighting Certificate. 2020. Safety Technologies (SafeTech). Cape Town.

Dangerous Goods Handling Certificate. 2020 Global Learning Service. Cape Town