- To engage and support staff to achieve all KPI's, through effective coaching, performance management, and to develop career progression through internal development programmes.
- To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.
- To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
- To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.
- A proven track record of delivering against client, customer and business outcomes
- 2 years' experience working within an insurance environment
- More than 2 years' experience working in a management role
- Experience in the BPO/contact center environment will be beneficial
- Communication and written skills
- Problem solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
- Grade 12/Matric
- Tertiary qualification in management will be beneficial
- HR Process Knowledge
- Stakeholder Management
- Report writing
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Management skills
- Good understanding of the BPO industry
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Team Leader
14 hours ago
amplify5 Cape Town, South AfricaIntroducing a brand new UK Utilities Client · amplify5 continue to grow and partner with UK clients.... · We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leader ...
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Team Leader
1 day ago
Teleperformance South Africa Cape Town, South Africa**Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...
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Team Leader
1 day ago
Careerbox Africa Cape Town, South Africa**Purpose** · To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. · **Responsibilities** · **KRA / Main Outputs and Responsibilities** · **Detailed Description** · **Ensure efficient daily operation of ...
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Team Leader
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One&Only Cape Town Cape Town, South AfricaTeam Leader - Fitness Centre · (7262) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but won ...
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Team Leader
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CME Recruitment Cape Town, South Africa**CALL CENTRE/SERVICE DESK INDUSTRY** · **CAPE TOWN** · **Purpose**: Manage a team of agents. To efficiently allocate incoming requests to the team, prioritising actions and monitor team resources so that customer deadlines are met · **Minimum requirements**: - Matric - 2 years N ...
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Team Leader
14 hours ago
CallForce BPO Specialist Cape Town, South AfricaCallforce is an award winning BPO service provider. We have clients in the local and domestic market and offer various call centre solutions. This exciting opportunity is for our USA based client, who specialises in debt management solutions. This is a night shift role. · **You w ...
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Team Leader Support
14 hours ago
Traderoot Cape Town, South AfricaThe Support Team Leader is responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients. · The Support Team Leader needs to be able ...
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Team Leader: Agents
1 day ago
NTT Ltd. Cape Town, South AfricaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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Payroll Team Leader
14 hours ago
SA Metal Group Cape Town, South Africa**Job Title**: · Payroll Team Leader · **Employment Type**: · Full Time · **Experience**: · 10 to 12 years · **Salary**: · Negotiable · **Job Published**: · 29 August 2023 · **Job Reference No.**: · **JOB DESCRIPTON** · The Payroll Team Leader is responsible for supervising, moti ...
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Senior Team Leader
14 hours ago
Western Cape Recruitment Cape Town, South AfricaInternationally acclaimed manufacturer has a vacancy for a Senior Team Leader in one of their manufacturing plants in Cape Town. In this role, you must be able to provide effective leadership to ensure production targets are met, be involved in continuous improvement initiatives ...
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Electrical Team Leader
14 hours ago
Western Cape Recruitment Cape Town, South AfricaManufacturing company with a global client base in the Marine and Automotive industry, is looking for a qualified Electrical Team Leader to join their Engineering Team. You will be responsible for installation and commissioning of Electrical systems onboard sea-going vessels. Thi ...
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Operations Team Leader
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Teleperformance South Africa Cape Town, South Africa**Job description** · **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibili ...
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Production Team Leader
1 day ago
International Flavors & Fragrances Cape Town, South AfricaIt's an exciting time to be part of the IFF Operations team at our Cape Town location We have a great opportunity within our Manufacturing team, supporting Nourish (ingredients) Operations. · As the Production Team Leader, your main role is to lead the Production team to achieve ...
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Operations Team Leader
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Teleperformance South Africa Cape Town, South Africa**Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibilities (but not limited ...
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Team Leader: Pharmacy
14 hours ago
Health Solutions Cape Town, South Africa**Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...
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Operations Team Leader
1 day ago
Teleperformance South Africa Cape Town, South Africa**Job description** · **Job Overview** · The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. · **Main Responsibili ...
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Senior Team Leader
14 hours ago
Western Cape Recruitment Cape Town, South AfricaInternationally acclaimed manufacturer has a vacancy for a Senior Leader in the tooling department of one of their manufacturing plants in Cape Town. In this role, you must be able to provide effective leadership to ensure production targets are met, be involved in continuous imp ...
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Debtors Team Leader
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CA Financial Appointments City of Cape Town, Western Cape, South AfricaDo you have solid debtors experience. My client in the logistics industry is looking for you · **Responsibilities**: · - Distribute customer statements at the beginning of the months · - Verify all documents provided to customers, allow timeous payment of outstanding amounts due ...
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Team Leader
14 hours ago
Communicate Recruitment Southern Suburbs, South AfricaOur client in the financial services environment has a vacancy for an experienced Team Leader. Take charge of all financial controls of a retirement fund portfolio and a LISP profile. Engage and provide continuous feedback to MANCO, manage the team, and ensure a streamlined proce ...
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Unique Team Leader Opportunity
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Alpha Konnect Cape Town, South Africa**Job description** · Manager Job Summary · We are searching for experienced and young talented Team Leaders/Managers to join our company. You'll be responsible for guiding and supporting teams directly under your supervision by organizing resources, inspiring employees, and maxi ...
Team Leader - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionJob Description
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
Key Responsibilities Areas:
People
Stakeholder Management
Analytical
Financials
Experience, Knowledge, Skills and Attributes Required:
Behavioural Traits Required
Qualifications
Job-Related Knowledge, Competencies & Skills Required
Additional Information
Afternoon and night shifts – Monday to Sunday (rotational shifts)