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Chris Kaniki

Chris Kaniki

French & English Quality Analyst
Cape Town, City of Cape Town

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About Chris Kaniki:

I am a energetic with an excellent interpersonal and communication skills. big picture focus with excellence in communicating goals and vision to succeed. 
I am experienced in customer service with proven track record driving customer satisfaction and creating positive customer experience

Proficient in using various customer software program and offering strong know customer service.

Experience

  • French Quality Assessor at Webhelp SA, Cape Town (January 2021- Until now)

Supports high level software product testing as needed.
Review Agent deliverables.
Coordinate with the State SME’s to draft as is and to be business process models and other artifacts
Participate in various aspects of the systems development lifecycle process
Meet with internal with department program staff, systems developers, and management
Work is performed under the supervision of the Certification Lead
Consults management team to drive business results
Maintain procedures, standards, workflows, framework
documents and other relevant pieces of documentation describing the operating model of the team

 

  • French & English Customer support Team Leader at Medici Energy, Cape Tow (September 2019- December 2021)

Paying attention to detail while completing assignments.
Using critical thinking to break down problems, evaluate solutions and make decisions.
Responsible for overseeing all activities within a team of 12 employees.
Responsible for deciding how to approach tasks and develop a plan to accomplish them.
Distributing information from hierarchy to team members.
Responsible keeping track of and structuring various tasks, employees, and documents.
To determine goal that members will work towards.
Coached members.

 

  • French & English Customer Assistant Specialist at Capability BPO, Durban KZN (March 2018 - August 2019)

Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solution.
Offering assistance to customers to ensure they find the right product or service.
Communicating with customers by email and Live Chat in
French and English.
Archiving high satisfaction rating through proactive one-call resolutions of customers issues.
Developing customer service improvement initiatives to decrease customer wait times.
Providing primary customer support to internal and external.
Offering internal and external customers first-rate customer service to maximize satisfaction and business success.
Maintaining and managing customer databases.

Education

Project Management 

International Relation

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