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Cape Town

    Team Leader: Fraud - Cape Town, South Africa - Telebest

    Telebest
    Telebest Cape Town, South Africa

    3 days ago

    Telebest background
    Contract
    Description

    Our client has an opportunity available for a Team Leader in the Fraud department.

    Requirements:

    • Matric
    • Recent successful Team Leader experience in a financial services environment- essential.
    • Experience in coaching and mentoring team members- essential.
    • Experience of fraud in financial services would be advantageous.

    Responsibilities:

    • Minimize Fraud losses in line with target range.
    • Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
    • Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
    • Ensure that all staff are trained and skilled in all areas of fraud risk management.
    • Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
    • Handle Internal and external customer services – compliments, complaints.
    • Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
    • Ensure company policies and procedures are communicate to the team.
    • Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
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