Hybre Ontong

I am a driven, analytical,energetic,creative - highly ambitious with twenty plus yrs. experience across the Hotel & Retail Fashion industry in a  Senior Mngmt role' Operations, Retail Buying, Revenue and Marketing Directorship & Compliance. Achieving success through management of culturally diverse teams- inclusion, effective communication, stakeholder management, strategic negotiation, driving marketing channels and revenue analysis . I am passionate about hotel and retail industries and am results orientated.

• Business and Brand (Revenue) Director –PRINCESS CRUISES, Santa Clarita, CA 06/2019- 07 July 2022 . Completed
• On- Board Marketing & Revenue Manager – Celebrity Cruises, Miami, Florida, Dec 2016 - September 2018
• Senior Buyer - Landmark Group - Babyshop - Feb 2014- Nov 2015
• Senior Buyer- Studio 88: Skipper Bar (Blue Falcon Group) Jan 2013- Dec 2013
• Maks and Blaze - Senior Merchandiser  Jun 2012- Jan 2013
• Bidvest Steiner- National Key Account Manager Jun 2010- March 2012

University e-Cornell 

Status: All completed

Results: Upon Request

September 2020 – Jan 08 2021 (Executive Learning)

• Executive Learning Journey - Developing a Service Strategy and Managing the Brand
• Executive Learning Journey - Developing and Communicating Vision and Strategy
• Executive Learning Journey - Diversity and Inclusion at Work
• Executive Learning Journey - Executive Presence
• Executive Learning Journey - Leading Strategic Change Initiatives
• Customer Service Mastery Retail & Hospitality 
• Learning Journey - Quality and Service Excellence
  Addressing Workplace Behavior Issues - Assessing Behavioral Issues
  Addressing Workplace Behavior Issues - Resolving Behavior Issues
• Becoming a Powerful Leader - Motivating People
• Becoming a Powerful leader - Overcoming Challenges
  Building Great Teams- Create an Inclusive Environment
  Building Great Teams - Build Commitment to a common goal
• Winning with Your Key Accounts: Drive Growth through Account Planning
• Delivering An Excellent Customer Experience for Your Organization: Create an Atmosphere of Collaboration
• Developing Service Excellence Competencies: Become a Service Champion.

Udemy –Online Certificate May 2020- All completed

• Customer Service Mastery Retail & Hospitality, - Delight Every Customer
• COVID19 Culture Strategy for Motivating & Managing Your Teams
• Fundamentals of Hotel Revenue Management

University/ College:                                                University of the Western Cape (1994 – 1999) Degree

Post graduate Degree:                                            BA HUMAN ECOLOGY(HONOURS) 2001

Applied Statistics, Adv. Marketing Policies and Strategies, Advanced Clothing/ Fashion Studies, Global Marketing, Adv. Foods- HACCP, Resource Management, Financial Management, Research Projects, Research Methodology,.  

THESIS                                                                              Factors Impinging on Store Walkouts -Factors influencing Consumer Spend  Behaviour.

MINI DISSERTATION                                                Advanced Foods: Quality Control HACCP

Seaboard Certifications Completed: 

• Forbes Hospitality – Next Steps Management/ Leadership
• Accellerating Leadership and performance (ALPS1) 
• Crises management and Human Behaviors
• Security Awareness – Valid until  -Unlimited
• STCW Basic Safety Training – (HBST)Completed
• Tech Savvy-  Microsoft Office Suite- Wimdows 10 Updated version Nov21 , AMS/MMS Retail programs 
• Retek – Retail system , Oracle, Point of Sale .Maintenance Manager , Merchandise Module , 
• ShipStar, Tableau, BI Dashboard, XiSafety, Crunchtime, Lotus Notes, Windows 10+,  Proclarity,Infinity, Citrix / BI, Click View.

Training in Service completed:

• Social Media 
• Diversity/ Inclusion
• COVID 19 Help Stop ther Spread
• General PPE overview
• General Guidelines for Disinfection& Safety
• Contact Tracing for non-medical teams 
• Environmental Awareness
• Cybersecurity
• Protecting your personal data and Finance
• Safety and Operations
• Sale Safe Code 
• Environmental Awareness TRG2308, Training the manager – TRG2309 for the teammates
• Navigating Leadership and Experiencing Ownership