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Hybre Ontong

Hybre Ontong

Business & Brand Director Hotel (Revenue, Ops)
Cape Town, City of Cape Town

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About Hybre Ontong:

I am a driven, analytical,energetic,creative - highly ambitious with twenty plus yrs. experience across the Hotel & Retail Fashion industry in a  Senior Mngmt role' Operations, Retail Buying, Revenue and Marketing Directorship & Compliance. Achieving success through management of culturally diverse teams- inclusion, effective communication, stakeholder management, strategic negotiation, driving marketing channels and revenue analysis . I am passionate about hotel and retail industries and am results orientated.

Experience

  • Business and Brand (Revenue) Director –PRINCESS CRUISES, Santa Clarita, CA 06/2019- 07 July 2022 . Completed
  • On- Board Marketing & Revenue Manager – Celebrity Cruises, Miami, Florida, Dec 2016 - September 2018
  • Senior Buyer - Landmark Group - Babyshop - Feb 2014- Nov 2015
  • Senior Buyer- Studio 88: Skipper Bar (Blue Falcon Group) Jan 2013- Dec 2013
  • Maks and Blaze - Senior Merchandiser  Jun 2012- Jan 2013
  • Bidvest Steiner- National Key Account Manager Jun 2010- March 2012

 

 

Education

University e-Cornell 

Status: All completed

Results: Upon Request

September 2020 – Jan 08 2021 (Executive Learning)

  • Executive Learning Journey - Developing a Service Strategy and Managing the Brand
  • Executive Learning Journey - Developing and Communicating Vision and Strategy
  • Executive Learning Journey - Diversity and Inclusion at Work
  • Executive Learning Journey - Executive Presence
  • Executive Learning Journey - Leading Strategic Change Initiatives
  • Customer Service Mastery Retail & Hospitality 
  • Learning Journey - Quality and Service Excellence
    Addressing Workplace Behavior Issues - Assessing Behavioral Issues
    Addressing Workplace Behavior Issues - Resolving Behavior Issues
  • Becoming a Powerful Leader - Motivating People
  • Becoming a Powerful leader - Overcoming Challenges
    Building Great Teams- Create an Inclusive Environment
    Building Great Teams - Build Commitment to a common goal
  • Winning with Your Key Accounts: Drive Growth through Account Planning
  • Delivering An Excellent Customer Experience for Your Organization: Create an Atmosphere of Collaboration
  • Developing Service Excellence Competencies: Become a Service Champion.

Udemy –Online Certificate May 2020- All completed

  • Customer Service Mastery Retail & Hospitality, - Delight Every Customer
  • COVID19 Culture Strategy for Motivating & Managing Your Teams
  • Fundamentals of Hotel Revenue Management

 

University/ College:                                                University of the Western Cape (1994 – 1999) Degree

Post graduate Degree:                                            BA HUMAN ECOLOGY(HONOURS) 2001

Applied Statistics, Adv. Marketing Policies and Strategies, Advanced Clothing/ Fashion Studies, Global Marketing, Adv. Foods- HACCP, Resource Management, Financial Management, Research Projects, Research Methodology,.  

THESIS                                                                              Factors Impinging on Store Walkouts -Factors influencing Consumer Spend  Behaviour.

MINI DISSERTATION                                                Advanced Foods: Quality Control HACCP

 

Seaboard Certifications Completed: 

  • Forbes Hospitality – Next Steps Management/ Leadership
  • Accellerating Leadership and performance (ALPS1) 
  • Crises management and Human Behaviors
  • Security Awareness – Valid until  -Unlimited
  • STCW Basic Safety Training – (HBST)Completed
  • Tech Savvy-  Microsoft Office Suite- Wimdows 10 Updated version Nov21 , AMS/MMS Retail programs 
  • Retek – Retail system , Oracle, Point of Sale .Maintenance Manager , Merchandise Module , 
  • ShipStar, Tableau, BI Dashboard, XiSafety, Crunchtime, Lotus Notes, Windows 10+,  Proclarity,Infinity, Citrix / BI, Click View.

 

Training in Service completed:

  • Social Media 
  • Diversity/ Inclusion
  • COVID 19 Help Stop ther Spread
  • General PPE overview
  • General Guidelines for Disinfection& Safety
  • Contact Tracing for non-medical teams 
  • Environmental Awareness
  • Cybersecurity
  • Protecting your personal data and Finance
  • Safety and Operations
  • Sale Safe Code 
  • Environmental Awareness TRG2308, Training the manager – TRG2309 for the teammates
  • Navigating Leadership and Experiencing Ownership

 

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