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    Team Leader - Cape Town, South Africa - Tower Group

    Tower Group
    Tower Group Cape Town, South Africa

    1 day ago

    tower group background
    Contract
    Description

    Our client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team.

    Role Overview:

    As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.

    Duties & Responsibilities include but not limited to are:

    • Take charge of all scheduling activities for your team, including work shifts and task assignments.
    • Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.
    • Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.
    • Continuously monitor Key Performance Indicators (KPIs) and address any areas of concern
    • Collaborate with Store Operation Managers to address operational challenges and implement solutions.
    • Prepare regular reports on team performance, escalations, and operational issues for review by senior management.
    • Ensure that team members adhere to company policies, procedures, and safety protocols

    Qualifications and Skills:

    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in scheduling software and relevant tools.
    • Ability to analyze data and make data-driven decisions.
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