rmv 0076 - CapeTown, South Africa - RMV Solution

Description

Sales Team Leader - Debt Industry

Cape Town

Salary - Market related

Our client stands out as a premier debt counseling firm nationwide, reflecting their exceptional client service and the caliber of their team members. They are dedicated to fostering fairness, diversity, and growth opportunities for their employees as an equal-opportunity employer. Currently, they are seeking a Sales Team Leader who is results-oriented to undertake the following responsibilities.

Key Responsibilities include, but are not limited to:

Managing a team of sales Lead generators

Driving team targets in accordance with the department''s KPI requirements

Evaluating data and using the information to boost productivity and ensure steady staff development.

Managing the collection book at optimal capacity

Providing encouragement, training, coaching and performance improvement plans to agents where necessary

Ensuring adherence to compliance requirements through call listening and performance evaluation

Liaising with other departments to ensure departmental synergy and ultimate company success.

Ensuring relevant HR documentation is submitted electronically as well as manually.

Maintaining Quality and compliance

Qualification:

Matric (essential)

Related Diploma or degree (advantageous)

Clear ITC and criminal record (essential)

Min. 2 years Debt Collection experience (advantageous)

Min. 2 years Debt Review experience (advantageous)

Min. 2 years Sales Team Leader experience (essential)

POPI knowledge (advantageous)

Dialer systems and CRM Competencies:

Ability to work accurately whilst under pressure.

Ability to understand and communicate complex data and results.

Ability to build and maintain relationships.

Strong problem solving, decision-making, and conceptual thinking skills

Ability to persuade and influence.

Proficient in debt collection systems and technologies

Excellent verbal and written communication skills

Strong Customer Service skills