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Durban North

    Client Services Representative - Durban North, South Africa - Rhenus Logistics

    Rhenus Logistics
    Rhenus Logistics Durban North, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Default job background
    Full time
    Description

    Main Purpose:

    Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients' needs are met.

    Key Responsibility Areas:

    • Liaise with client continuously and in a proactive manner regarding shipment events
    • Attempt to seek extended business from existing clients and referrals
    • Monitor daily closer to ready date as to ensure cargo collected on ready date
    • All info needs to be cross communicated to this person to ensure delegated work had been executed
    • Manage client administration on an international level e. dispatch routing orders and arrange inspections
    • Rate Proposal and SOP's updates for existing clients
    • Communicating Sell rates to Clients
    • NAC must be followed up with Trade Lane and communicated in writing to Clients
    • Ensure clearing instructions or export instructions are completed in full
    • Develop and provide clients according to the monthly / quarterly KPIs
    • Secure extension business from existing accounts
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