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    Digital Account Manager - Johannesburg, South Africa - Crayon

    Crayon
    Crayon Johannesburg, South Africa

    14 hours ago

    Default job background
    Full time
    Description

    To find out more, click Apply or head on over to Crayon to review the full spec and apply

    How you'll role

    As a Digital Account Manager, you will play a pivotal role in fostering strong client relationships and driving business growth. You will serve as the primary point of contact for assigned clients, understanding their unique needs, and collaborating with internal teams to deliver tailored solutions. Your strategic thinking, excellent communication skills, and ability to navigate complex situations will contribute to client satisfaction and the achievement of company goals.

    What you'll do

  • Cultivate and nurture relationships with assigned clients, becoming a trusted advisor and understanding their goals and challenges
  • Maintain regular communication to provide updates, address inquiries, and gather feedback
  • Act as the bridge between clients and internal teams, ensuring smooth collaboration and project execution
  • Develop comprehensive account plans in collaboration with clients, aligning their objectives with our products/services
  • Identify growth opportunities and tailor strategies to meet evolving client needs
  • Monitor key performance indicators (KPIs) and leverage data to provide insights and recommendations
  • Proactively identify challenges and potential issues in client accounts
  • Develop creative solutions and collaborate with cross-functional teams to ensure timely problem resolution
  • Support FD & MD in contract negotiations and discussions on pricing, terms, and renewals
  • Present compelling business cases that demonstrate the value of offerings to clients
  • Collaborate closely with sales, marketing, and product teams to align strategies and deliver cohesive solutions
  • Share client feedback and insights to contribute to product/service enhancements

    • Key Deliverables

  • Build and maintain client relationships
  • Foster a good working relationship across the agency and with client points of contact to facilitate flawless execution of plans
  • Synthesise (refine) and articulate information accurately and efficiently to guide a campaign from brief to development and in execution
  • Digest details about client's products and services and identify and articulate key points to outside parties. Intuitively solve problems. Know the client brands, markets, and audiences through and through
  • Maintain good rapport with sales representatives, media owners and vendors; Push vendors to work collaboratively to deliver original solutions to satisfy client needs
  • Explore alternatives and be naturally innovative in recommending media solutions; Determine the solution, deliver the recommendation and stand behind it
  • Be a connected manager
  • Work reviews
  • Performance reviews
  • Induction
  • Training (a teaching mentality)
  • Be revenue conscious and set accurate revenue targets and projections
  • Portfolio management

    • What you'll need

  • 3+ years of experience as a Digital Account Manager/Director
  • 3+ years of experience with SEO/SEM and CRM software
  • In-depth knowledge of online marketing tools and technology
  • Excellent understanding and knowledge of social media platforms
  • 3+ years of experience in customer service
  • Sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinking and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

    • To find out more, click Apply or head on over to Crayon to review the full spec and apply

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