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Franschhoek

    Guest Assistant - Franschhoek, South Africa - Leeu Collection South Africa (Pty) Ltd.

    Leeu Collection South Africa (Pty) Ltd.
    Leeu Collection South Africa (Pty) Ltd. Franschhoek, South Africa

    7 hours ago

    Default job background
    Full time
    Description

    You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.

    Experience and Skills:

    • Minimum of 2 years of experience in the Front Office operations of a luxury hotel
    • Proficient in use of various well-known Property Management systems
    • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
    • Display a sense of urgency and dedication to meeting the needs and wishes of others
    • The ability to remain calm and professional when under pressure
    • Strong interpersonal skills
    • Excellent verbal and written skills
    • Must be professional and a team player
    • Sustainable quality and attention to detail

    Inherent Requirements:

    • Grade 12 – Matric Certificate
    • Tertiary qualification in Hospitality Management would be advantageous
    • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
    • Ability to work shifts including night shift
    • Valid drivers license would be advantageous
    • Preference will be given to candidates from Franschhoek and neighbouring areas

    Main Responsibilities:

    • Ensure a seamless guest experience through the related processes and procedures including guest's arrival and check-in, guest relations and interactions, departure, check-out and billing
    • Concierge services (Booking of restaurants, transport, etc.)
    • Recommendations, upselling and cross selling including partner experiences
    • Positive interdepartmental and colleague communication
    • Monitor O status and management accounts
    • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
    • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests
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