Guest Assistant - Franschhoek, South Africa - Seasoned recruitment

Seasoned recruitment

Verified Company

Franschhoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Guest Assistant needed with 2 years experience in similar role.

Job Purpose:

As a member of the Guest Services team, you will be expected to provide a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us.

You will provide support in all guest service related functions and will be expected to keep up to date with information about services from accommodation to food and beverage as well as maintaining an up to date knowledge of our facilities, pricing and promotions in order to advise guests accordingly.

Reports to:
Head of Hospitality and Guest Services

Department:
Guest Services

Key Duties & Responsibilities

Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
Ensure that all guests receive a warm welcome friendly and memorable welcome
Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay
Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
Assist with the coordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to
Ensure that the front of house and guest areas are well maintained at all times
As required assist with the coordination and delivery of dining, events and food & beverage service
Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team

Requirements for the role

Previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four or five star property would be a distinct advantage)
Good telephone manner and IT Skills
High standard of personal presentation
Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Ability to take initiative and a practical approach to problem solving
Passion for delivering exceptional guest service
Courteous and pleasant attitude towards guests and colleagues
Ability to work as part of a team
Good attention to detail
Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
Positive and flexible approach to work (weekend and evening work will be required)