Guest Relations - Franschhoek, South Africa - Seasoned recruitment

Seasoned recruitment

Verified Company

Franschhoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Guest Relations

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Managerwhen needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements and skills