Guest Assistent Receptionist - Simondium, South Africa - HotelJobs
Description
Receptionist required for this beautiful venue
We are looking for a well presented receptionist to serve as our guests' first point of contact and manage all aspects of their accommodation or visit.
Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities on the estate.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities:
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, eg: like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Experience in exclusive venues is a must Send your updated CV, with relevant job history, contactable and traceable references, a recent profile picture and your notice period.
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