Guest Assistent Front Office Reservations - Franschhoek, South Africa - HotelJobs
Description
Experienced Front Office Guest officer for this beautiful venue
We are looking for a well presented, experienced Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities:
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, eg: like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus, but experience in exclusive venues is a must Send your updated CV, with relevant job history, contacktable and traceable references, a recent profile picture and your notice period.
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