Receptionist / Guest Assistant - Franschhoek - HotelJobs

HotelJobs
HotelJobs
Verified Company
Franschhoek, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Boutique Hotel in Francshhoek is looking for an experienced Receptionist / Guest Assistant. You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition.

Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.


Responsibilities:


  • Ensure a seamless guest experience through the related processes and procedures including guest's arriva land checkin, guest relations and interactions, departure, checkout and billing
  • Concierge services
  • Recommendations, upselling and cross selling including partner experiences
  • Positive inter departmental andc olleague communication
  • Monitor O status and management accounts
  • Guest feedback reporting
  • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests

Requirements:


  • Grade12 / Matric Certificate
  • Tertiary qualification in Hospitality Management would be advantageous
  • Minimum of 2 years of experience in the Front Office operations of a luxury hotel
  • Proficient in use of various wellknown Property Management systems
  • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
  • Certificate in First Aid /Fire Fighting / Health and Safety would be advantageous
  • Ability to work shifts including night shift
  • Valid drivers license would be advantageous
  • COVID19 vaccination mandatory
More jobs from HotelJobs
See all jobs of HotelJobs