Night Auditor - Franschhoek, South Africa - HotelJobs

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Verified Company
Franschhoek, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Responsibilities:


  • Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift
  • Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams
  • Ensures that the Night Audit and reporting is accurately completed, and all departments are balanced and that department "rollover" procedures are correctly run.
  • Ensuring that all guests' special requests, requirements are met by all departments and communicated clearly.
  • Upselling of other Leeu Collection facilities and services including our affiliates.
  • Adhere to and maintain Health and Safety standards

Requirements:


  • Degree or diploma in Hospitality.
  • Experience in a 5* luxury hotel environment
  • Computer literate in Microsoft office and Protel.
  • Excellent knowledge of Franschhoek area and surrounds
  • Excellent interpersonal skills to be able to interact with all guests
  • Excellent communication skills in English, both written and verbal
  • Excellent knowledge of food and beverage, general knowledge about news and current affairs
  • Excellent track record in housekeeping, food and beverage, as well as butler duties
  • Proven track record in hospitality management, especially dealing with guests
  • Ability to be always courteous, calm under pressure and putting guests first
  • Valid driver's license
  • Ability to work shifts and be flexible in other departments
  • Exceptional attention to detail
  • Ability to anticipate guests needs and exceed guests' expectations
  • Enthusiastic and passionate about guests, their needs and preferences
  • COVID19 Vaccinated mandatory
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