Guest Assistant - Franschhoek, South Africa - Leeu Collection South Africa (Pty) Ltd.

Leeu Collection South Africa (Pty) Ltd.

Verified Company

Franschhoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition.

Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.

Experience and Skills**:

Minimum of 2 years of experience in the Front Office operations of a luxury hotel
Proficient in use of various wellknown Property Management systems
Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
Display a sense of urgency and dedication to meeting the needs and wishes of others
The ability to remain calm and professional when under pressure
Strong interpersonal skills
Excellent verbal and written skills
Must be professional and a team player
Sustainable quality and attention to detail

Inherent Requirements:

Main Responsibilities:

Ensure a seamless guest experience through the related processes and procedures including guest's arrival and checkin, guest relations and interactions, departure, checkout and billing
Concierge services (Booking of restaurants, transport, etc.)
Recommendations, upselling and cross selling including partner experiences
Positive interdepartmental and colleague communication
Monitor O status and management accounts
Guest feedback reporting (Revinate, TripAdvisor, Emails, etc.)
Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests