- Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to the products and services or sharing qualified leads with the relevant colleagues.
- Be an excellent brand ambassador as potential first contact with a new customer.
- Be aware of the target service levels specifically when it comes to service-related matters such as first response time, first time resolution, webstore engagement, quote follow up, case resolutions, order/quote processing, managing backorders.
- Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience.
- Manage your quote pipeline through regular follow ups with customers. Follow quotes through to resolution and close off quote on the system. Follow up on RMA's to ensure transactions are not delayed, basic product testing for incoming returns.
- Record all relevant customer information on our ERP report log customer complaints, technical cases, quotes/sales orders, customer record, deep customer engagements.
- Understand other departments responsibilities and competencies and excellent internal, proactive communication to ensure customer satisfaction.
- An electrical or mechatronics qualification will be beneficial.
- Knowledge of industrial automation products.
- Knowledge of application of products in the field.
- Basic technical knowledge in the fields of power distribution, motor control and energy management.
- Previous experience in a comparable customer service role in the electrical or industrial automation industry.
- Brand ambassador.
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Fan Technical Support Agent
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beBee Professionals Johannesburg, South Africa Fans - Technical Support FreelanceBeBee Professionals is looking for a Fan Technical Support Agent to join our team in Johannesburg. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing customer service. · Re ...
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Customer IT Support Agent
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Application Support Agent
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Agent: Broker Support
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1st Line Support Agent
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Electrical Inspection Technical Support Agent
Found in: beBee Professionals ZA - 1 day ago
beBee Professionals Krugersdorp, South Africa Electrical inspection - Technical Support FreelanceBeBee Professionals is looking for an Electrical Inspection Technical Support Agent to join our team in Krugersdorp. · The successful candidate will be responsible for providing technical support to customers and field technicians in the electrical inspection industry. This inclu ...
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Freezer Repair Technical Support Agent
Found in: beBee Professionals ZA - 1 day ago
beBee Professionals Tembisa, South Africa Freezer repair - Technical Support FreelanceBeBee Professionals is looking for a Freezer Repair Technical Support Agent to join our team in Tembisa. · The successful candidate will be responsible for providing technical support to customers with freezer repair issues. This includes troubleshooting, diagnosing, and resolvin ...
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Technical Support Call Centre Agent- Security
Found in: Job Placements ZA C2 - 3 days ago
Isilumko Staffing (JHB) Johannesburg, South Africa Contract-Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications. · -Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it. · -Must be based i ...
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Customer Support Agent
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Africa Manager International Logistics
Found in: Executive Placements ZA C2 - 3 days ago
Stafflink Recruitment Solutions Johannesburg, South AfricaJOB PURPOSE: · Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, · or other logistical challenges in the African trade lanes, keeping the business up to date with African countries'''' tra ...
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Africa Manager International Logistics
Found in: Executive Placements ZA C2 - 4 days ago
Ultra Personnel Johannesburg, South AfricaAfrica Agent performance and relationship management · Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa tradelanes, keeping the business up-to-date with African countries' trade regulations, custo ...
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Africa Manager
Found in: Executive Placements ZA C2 - 3 days ago
Set Consulting Johannesburg, South AfricaAfrica Manager (International Logistics) · Johannesburg · Excellent career opportunity with a leading Global Transport and Logistics Company with an International Network for an Africa Manager. Reporting to the International Logistics Director, you will be responsible for Africa ...
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Africa Manager
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Jobs2day Johannesburg, South Africa Full time(Salary Package is negotiable and based on experience and qualification) · Purpose: Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa trade lan ...
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Database Content Administrator
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Service Desk Agent
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Credit Control Manager
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Africa Manager
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Insurance Team Leader
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Africa Manager
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Africa Manager
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Salesworx Johannesburg, South AfricaJob Description · Our client is a leading global and logistics company with an international network of 250 offices in over 120 countries. · We are looking to recruit an experienced Africa Manager for the Johannesburg Office. · Purpose: · Africa Agent performance and relationshi ...
Customer Support Agent - Johannesburg, South Africa - FOUR POINT 0
Description
Electrical distributor looking for a Customer Support Agent to join their organisation.Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches.
Responsibilities: