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    Service Desk Agent - Johannesburg, South Africa - IOCO

    IOCO
    IOCO Johannesburg, South Africa

    11 hours ago

    iOCO background
    Description

    Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective technical support and assistance.

    What you'll do:

    • Provide first-line technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or chat.
    • Log all support requests and incidents into the ticketing system, ensuring accurate and detailed documentation.
    • Diagnose and resolve technical problems in a timely manner, escalating complex issues to the appropriate level of support.
    • Collaborate with other IT teams to resolve escalated issues and ensure timely resolution.
    • Assist in the setup, configuration, and deployment of end-user devices and software applications.
    • Educate users on basic technical procedures and self-help resources to empower them to resolve common issues independently.
    • Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups.
    • Contribute to the development and maintenance of knowledge base articles and support documentation.
    • Provide regular updates to users regarding the status of their support requests and incidents.
    • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

    Qualifications Required:

    • Matric
    • CompTIA A+
    • CompTIA N+
    • ITIL V3 Foundation
    • MCP/MCSE a plus

    Other information applicable to the opportunity:

    • Initial contract position
    • Location: Johannesburg

    Why work for us?

    • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
    • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
    • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
    • We encourage diversity and work culture, and Setting U up for Success #SuuS
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